Unknown extra charges at holiday resort, do I have any rights?
We booked a package holiday with an online travel company for 10 days in Sardinia and paid for the holiday in full or so we thought. From research we knew if we needed a towel we would have to rent it at 10 euros or bring our own and the cash deposit of 200 euros was required, however we were totally unaware of a 70 euro cleaning fee. We never had a cleaner or clean sheets whilst we were there, instead we did have a sweeping brush and a washing machine. We also had to pay 140 euros for electric, gas and water, making a total of 210 euros for which we had not budgeted. I have looked at some of the popular booking sites and cannot find this information anywhere. The online travel agency does not want to know that this was omitted from their resort information. Do I just have to accept this or do I have some rights?
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