Newcastle Building Society Base Rate Tracker

fonesaver

Received £25 compensation today from Newcastle BS after replying to their text message last week. The email reply said that the id document (photo id) can be uploaded but the email I got when applying says all documents must be sent by post! 
They appear not to have a clue. I applied the following day again and was successful without id requirements. Also a note in the email that you can't have more than one account. Ha ha...Got my linked account activation code today. 

Growingold

sheslookinhot said:

No, I have no issues with the account opening process. 

If it’s not done in an hour people complain. I guess if that’s all they moan about they are shuttered from the real world.

If you reread my post it was not a complaint but an observation and I wondered how other people felt about their experiences

allegro120

gussie5555 said:

flaneurs_lobster said:

sheslookinhot said:

No, I have no issues with the account opening process. 

If it’s not done in an hour people complain. I guess if that’s all they moan about they are shuttered from the real world.

Right.

I applied on 28 June, received acknowledgement email and sent off scans of requested id (by post) and made initial cash deposit on the same day.

Since then, nothing. 

So that's 10 (8 working) days without any communication at all.

Worthy of complaint?

Forget them, Shawbrook now offers 4.35% and the NBS tracking promise is worthless since competing banks will always match the tracked NBS rate.

You never know. There is no clear pattern in this process. Too late now for those who missed the window but it's good to have this account under the belt. Another benefit for new customers, like me, is the membership of yet another BS... who would have known that one day Skipton will offer 7.5% loyalty RS?

stuartm100

I opened my account on 29th June (no ID required) and my security code to verify my nominated account for withdrawals only arrived in the post today. Letter is dated 1st July though so could be Royal Mail being slow

PixelPound

stuartm100 said:

I opened my account on 29th June (no ID required) and my security code to verify my nominated account for withdrawals only arrived in the post today. Letter is dated 1st July though so could be Royal Mail being slow

That's the date the letter was generated, not the date they posted. Most companies use another company to handle their bulk mail. So they generated the letters on the 1st, most likely they were printed on Monday 3rd, sent 2nd class and you got in 5 days or less.

The big problem was, if you didn't need to provide ID, you got an email confirming your User ID fairly quickly, you then got two letters regarding your User ID & requirement to fund probably posted soon after, but the security code took an age.

Maybe they have a limit agreement on how many security codes they'll ask the post company to do, and as the issue sold out in under 2 days, it took longer to get them posted out to all?

flaneurs_lobster

flaneurs_lobster said:

sheslookinhot said:

No, I have no issues with the account opening process. 

If it’s not done in an hour people complain. I guess if that’s all they moan about they are shuttered from the real world.

Right.

I applied on 28 June, received acknowledgement email and sent off scans of requested id (by post) and made initial cash deposit on the same day.

Since then, nothing. 

So that's 10 (8 working) days without any communication at all.

Worthy of complaint?

Emails received today giving User Id and confirming initial deposit. Setup online access/app with no problems. Tried faster payment into account and this was credited/showing within a couple of hours. 

Will expect nominated account code in mail eventually (no mail at all yet received).

jaceyboy

Not heard a dicky from them since 28th June when I applied, I have now emailed asking to cancel the application and some how get back the deposit I sent them

Mrnkar_2

stuartm100 said:

I opened my account on 29th June (no ID required) and my security code to verify my nominated account for withdrawals only arrived in the post today. Letter is dated 1st July though so could be Royal Mail being slow

Yes same here. My only concern is my Norminated account is my current bank account and if I wish to change it, seems like I need to wait for a letter from them, I'm guessing with another code?
I prefer to transfer straight to another good higher interest rate savings account as if the letter takes days to come the deal will probably be no longer available.

friolento

Mrnkar_2 said:

stuartm100 said:

I opened my account on 29th June (no ID required) and my security code to verify my nominated account for withdrawals only arrived in the post today. Letter is dated 1st July though so could be Royal Mail being slow

Yes same here. My only concern is my Norminated account is my current bank account and if I wish to change it, seems like I need to wait for a letter from them, I'm guessing with another code?
I prefer to transfer straight to another good higher interest rate savings account as if the letter takes days to come the deal will probably be no longer available.

If you are making a current account switch with CASS, you get a guarantee that all payments still arriving for your own account will be transferred to your new account for at least 3 years

wiseonesomeofthetime

jaceyboy said:

Not heard a dicky from them since 28th June when I applied, I have now emailed asking to cancel the application and some how get back the deposit I sent them

Hoe did you make a deposit if your application hasn't been processed? 🤷‍♂️