HelloFresh - misleading at best....

bcfcrob

Ksw3 said:

Hello Fresh have a default each week on their website, you have to go in and change your choices before the cut off if you want something different or click skip week if you don't want one that week. 

Absolutely, and this is what they kept telling me, that you need to cancel 5 days in advance.

Thing is I cancelled 3 weeks in advance, and this is where I suppose the dispute is. If I cancel my service, I expect it to be cancelled. But in HF world (and to be fair they may well explicitly state this, I just didn't see it), it means cancelling all future orders.

I'm still feeling pretty mugged off by them, I think at best it's scummy behaviour, especially considering they lied to me about it being confirmed in your confirmation email on cancelling (it 100% isn't). But it's also possible I missed something obvious in the process.

nyermen

It sounds like they've made it very confusing at best really.

That said - if subscribers sign up to have a look and cancel the same day, for the company to "assume" that you still want the first order, and "default" the choices since you didn't choose anything yourself, indeed seems a bit wrong.

tightauldgit

bcfcrob said:

Ksw3 said:

Hello Fresh have a default each week on their website, you have to go in and change your choices before the cut off if you want something different or click skip week if you don't want one that week. 

Absolutely, and this is what they kept telling me, that you need to cancel 5 days in advance.

Thing is I cancelled 3 weeks in advance, and this is where I suppose the dispute is. If I cancel my service, I expect it to be cancelled. But in HF world (and to be fair they may well explicitly state this, I just didn't see it), it means cancelling all future orders.

I'm still feeling pretty mugged off by them, I think at best it's scummy behaviour, especially considering they lied to me about it being confirmed in your confirmation email on cancelling (it 100% isn't). But it's also possible I missed something obvious in the process.

I can see why you would think that but it's not typically how subscriptions work. They probably could and should have made it clearer that cancelling your sub isn't the same as cancelling an order. Honestly if they are offering you 50% back I'd just take it and chalk it up to learning.

screech_78

Alderbank said:

screech_78 said:

Whilst I understand cancelling the box and subscription are two different things, I don’t see how they can charge you for something you haven’t received. I’d be at least asking for a box to account for what you’ve spent. 

To be fair to the OP we should believe what they said in their initial post: 

30th June - I'm sent a box of meals that I never ordered...

Apologies. I completely missed this.