How to delete HP Smart account

Contessa

I didn't get on with my new HP Deskjet printer and gave it to someone. How do I delete my user account so the new owner can set one up and use the printer? I've searched but can not find the solution.
Thanks for any advice.

Grey_Critic

I never register them so not a problem however the new pwner should just be able to set it up and register it to them if they wish.

Contessa

They have tried unsuccessfully. I also tried to change my email address but it only accepts the one I used to set up the account.

geordiejon

Permanently Delete Your HP Account

If you’ve decided to proceed with deleting your HP account permanently, follow these steps:

1. Log in to your HP account.
2. Go to the account settings or profile section.
3. Look for the account deletion option.
4. Follow the prompts to confirm the account deletion.
5. You may be asked to provide additional verification or enter your account password to complete the deletion process.

Contessa

Thank you.

Unfortunately there doesn't appear to be any account deletion option.

It also won't accept a change of email address.

I'm at a loss here.

geordiejon

did you use instant ink, if so cancel that account first. i did this a few months ago and now my user account doesn't show any machine.

Contessa

No I never set that up as I didn't want to be tied to HP. Ironically, it seems I perhaps am.

I just thought that if I deleted my account then the new owner could set up their own account and use the printer.

geordiejon

ok i have looked online and you can delete a printer from your account using the hp smartapp on your phone.
install and use your login details.
How to Remove HP Printer from Your HP Account - YouTube
this link will guide you.
hope it works if not i am out of ideas.

geordiejon

just to say this will delete the printer and hopefully your friend can register the printer for use.
as your account goes i haven't worked out how to delete my account so its just open but with nothing on there.

Contessa

Thanks for your replies. I've looked at the YT video then the Smart App. I removed the app from my phone when I gave the printer away but still have it on my PC. 
I can't remove the printer from my account as it isn't turned on.

So, I think the person who has it will have to do a factory reset.

Newcad

Contessa said:

So, I think the person who has it will have to do a factory reset.

You didn't do that yourself before passing kit on to a new owner?

OK, it's not always a good idea with older kit that is no longer supported, but otherwise it's basic security to clear out kit back to defaults before passing it on.