AIC have pressed wrong button and are threatening every Good Energy customer with a negative balance

wits_end

I had a text this morning from AIC corp claiming that they had tried to contact me several times and that had a large unpaid balance at Good Energy.

I rang Good Energy straight away as our direct debit has already been paid this month as usual.

I was told that: Good Energy do use AIC, and think that they have pressed the wrong button and contacted EVERY Good Energy customer with a negative balance - which means most customers, and that their head of collections was in touch with AIC trying to work out what went wrong.'

I cleared the balance with Good Energy just in case, but having a negative balance is what happens if you use energy.

I am concerned that AIC could have marked the credit files of all of Good Energy's customers with a default, and am following up to check.

Not used this forum for a long time, but thought it was worth posting what I'd found out.

If this applies you then call Good Energy first.

wits_end

Just received this SMS from AIC:  "Please ignore the previous SMS from us as this was sent in error. Apologies for any inconvenience this may have caused"  Though not before I wrote a formal complaint to Good Energy.