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Tenant overpaying rent
I have been renting my property to this tenant for over 5 years. The rent is paid by the housing benefit as 2 payments per month, 1 for a male and another for his mother.
For over a year, the rent being received has exceeded the rent payable, the letting agent has just been taking their 10% cut and sending me 2 payments a month.
After asking for 6 months I have finally got a full statement of all payments received from HB, and I have been overpaid for over £1000.
I have lost count of the emails and phone calls I have made to the letting agent, trying to get this sorted out.
If Housing Benefit was not involved. it would be a simple case of refunding the letting agent( less their Fees ) and instructing them to repay the over rent.
But the letting agent does not care, and refuses to deal with this.
How do I move this forward, as I want to sell the property ( with tenants in place ) but the rent needs to be in order first.
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