Ideal World out of buisness ???

jenster

 With Ideal world seemingly going  out of buisness    what happens to those that  used there  flexi pay   - daughter bought an item  less than a  week a  go on  4 flex pay  schedule   the item still  hasnt arrived  but the first payment was taken  ,( by debit card)  and when she spoke to her bank  because  its not  official yet  they are reluctant to do a charge back   , so what should she do next ?

cymruchris

Having had a quick look - at this stage it's recommended you email them for an update on next steps - it appears as though their customer service team are still operating, It looks like they were 'for sale' - and close to a deal, but some suppliers got funny over terms and conditions, so is likely a bit up in the air at the moment. So - first step until they release more details would be to email them and ask whether your item is going to be delivered, and if not whether a refund for the first payment will be automatically issued, and then see what happens next.

donnac2558

Rumour has it Mike Ashley is interested in IW.  But if no buyer found by Thursday morning it is gone.

Jonboy_1984

Did the arrangements confirm if there was a third party involved in the flexi-pay arrangement? 

At one point I think the service was provided by clear-pay? If so, I would contact them and advise the goods have not been received. 

Also bear in mind that many of the ideal world orders were fulfilled from third party companies and it is possible the goods are in transit (or seized by the carrier and held in lien, and likely to be auctioned if there are debts to the carriers, based on previous tv shopping channel collapses!).

born_again

jenster said:

 With Ideal world seemingly going  out of buisness    what happens to those that  used there  flexi pay   - daughter bought an item  less than a  week a  go on  4 flex pay  schedule   the item still  hasnt arrived  but the first payment was taken  ,( by debit card)  and when she spoke to her bank  because  its not  official yet  they are reluctant to do a charge back   , so what should she do next ?

Visa 15 days, Mastercard 30 days for non receipt. before it can be actioned.

If it's MA wanting them. Then it is just name & stock. He will not be interested in current orders of anything wrong with them, once he takes over...
Yet another retailer, I expect to see a lot of posts about, given  the companies in his group record on consumer rights, 🤣 

jenster

 daughter did send an email to ideal world and got this bog standard  reply  
 Thank you for your email. 

Please be advised that due to essential maintenance there may be a delay in responding to your query. We will get back to you as soon as possible.

We'll respond to your original email as soon as we can so there is no need to send a follow up email, unless the original query has changed. 

Thank you 
Customer Experience Team



i will tell her to contact her bank again   its a visa debit card  so   it will have to be after  15 days    ty born_again 

jenster

 sorry to bring this back again   
first off her bank are telling her they are processing her cashback claim , so we thought that was the end of all of this   but no ,  on Saturday she received a debt collection letter  from a company called Moorcroft  claiming    £64 is still owed   and could she get InTouch to pay it  ?  first off she still hasn't had the goods , and  all attempts to  contact the now administrators  are  not being answered and have never been answered   , she's now worried  , debt collectors will turn up on her doorstep ,  can anyone pls give any advice as  what to do next  
TIA

born_again

Debt collectors will not turn up on the doorstep. Only by getting a CCJ is that possible.
She needs to write back advising that goods never received & to dispute the charge.