Evri want more money.

SpudGunPaul

Sent a parcel using Evri, I know they’re not the best. 

I weighed the parcel and selected the correct postage amount, sent it and it was delivered on 16th June. 

This morning I received an email from them requesting more money as it apparently weight nearly three times what I weighed it as. 

I’ve obviously no evidence of it weighting approx 800g and all they have sent me is a copy of it weighing exactly 2kg. 

Where do I stand with this one?

the_lunatic_is_in_my_head

There's a few threads on this on the boards from the past, if you don't pay what can do about it?

Ask for them proof of the weight, doubt they have any, it's likely an error where two parcels have been weighed together at some point. 

born_again

Was it picked up by a driver or dropped at a shop?

Tango1947

I had a similar experience with another parcel company. It appears that they calculate weight using a volumetric weight formula. Basically they calculate volume then multiply by a set figure to work out volumetric weight. It doesn't matter whether it's a box of feathers or box of bricks, it's the size that matters. I don't know if all carriers use this formula but I think it's pretty standard.

Tango1947

Tango1947 said:

I had a similar experience with another parcel company. It appears that they calculate weight using a volumetric weight formula. Basically they calculate volume then multiply by a set figure to work out volumetric weight. It doesn't matter whether it's a box of feathers or box of bricks, it's the size that matters. I don't know if all carriers use this formula but I think it's pretty standard.

Just checked evri website and it seems they don't use volumetric weight.

HampshireH

Lots of incidents of items being swapped out for other things. Not saying it's happened but it wouldn't be the first time.

Have they send you photos which show your parcel hasn't been tampered with.

Was it a high value item as tends to happen more on those it would seem

the_lunatic_is_in_my_head

Tango1947 said:

I had a similar experience with another parcel company. It appears that they calculate weight using a volumetric weight formula. Basically they calculate volume then multiply by a set figure to work out volumetric weight. It doesn't matter whether it's a box of feathers or box of bricks, it's the size that matters. I don't know if all carriers use this formula but I think it's pretty standard.

This is correct but those couriers ask for the size of the parcel during booking and calculate the correct price.  

Such charges should only occur if the parcel is under declared in size and/or weight. 

Whilst I'm sure that happens it is also feasible the machine checking has picked up on more than just the one parcel at a time.

DullGreyGuy

SpudGunPaul said:

Sent a parcel using Evri, I know they’re not the best. 

I weighed the parcel and selected the correct postage amount, sent it and it was delivered on 16th June. 

This morning I received an email from them requesting more money as it apparently weight nearly three times what I weighed it as. 

I’ve obviously no evidence of it weighting approx 800g and all they have sent me is a copy of it weighing exactly 2kg. 

Where do I stand with this one?

Ask them to send the evidence... when it happened to me once the image they sent clear showed my parcel and someone else's with its measuring lines etc treating them as 1 (can't remember if it was Evri or another courier but imagine they all use similar kit)

SpudGunPaul

DullGreyGuy said:

SpudGunPaul said:

Sent a parcel using Evri, I know they’re not the best. 

I weighed the parcel and selected the correct postage amount, sent it and it was delivered on 16th June. 

This morning I received an email from them requesting more money as it apparently weight nearly three times what I weighed it as. 

I’ve obviously no evidence of it weighting approx 800g and all they have sent me is a copy of it weighing exactly 2kg. 

Where do I stand with this one?

Ask them to send the evidence... when it happened to me once the image they sent clear showed my parcel and someone else's with its measuring lines etc treating them as 1 (can't remember if it was Evri or another courier but imagine they all use similar kit)

I have, they’ve not responded. 

SpudGunPaul

born_again said:

Was it picked up by a driver or dropped at a shop?

Dropped at shop. 

born_again

SpudGunPaul said:

born_again said:

Was it picked up by a driver or dropped at a shop?

Dropped at shop. 

So you have a receipt with the weight on from the shop?