Toyota Car company and 1st Central Insurance not providing the service I am paying for.

Ectophile

born_again said:

Can't see what car insurance has to do with this.

I believe most comprehensive insurance policies will include animal damage to a car.  Even raccoons.

robatwork

All I see is (Removed by Forum Team) raccoon (Removed by Forum Team)  (Removed by Forum Team) raccoon  (Removed by Forum Team)

Please cut your post down by 70% and if you have a specific consumer question, please ask it. We aren't the complaints dept. 

visidigi

If the wiring damage is proven to be caused by an animal then you aren't covered by Toyota - its not a warranty, nor defect issue.

Toyota aren't to blame.

You are covered by your insurance, but you would have to pay excess and as such you might find it uneconomical to repair via this method. I would suggest finding a local repair shop and seeking a 3rd party opinion.

tightauldgit

oldagetraveller1 said:

"There was two salesperson that saw me and had a look at the car and said that the wires at the back of the car have been eaten by a raccoon and that I shouldn’t be driving the car,"

I am curious as to how they came to the conclusion a raccoon was guilty of the offence?

i suspect the foxes have grassed them up.

photome

I couldnt read all that but read the summary 

 Did the salesman really say this

 "said that the wires at the back of the car have been eaten by a raccoon"

cmthephoenix

I can confirm this video of is a racoon in Croydon

https://www.youtube.com/shorts/vChYwXQUgcs

I can also confirm foxes are very rampant in the area, particularly in their love making.

Whether either have anything to do with a car I would have my doubts.

Alderbank

 
Apparently a very common insurance claim in the US

sheramber

Do they  chew in a particular way that allows a person to distinguish that is was a raccoon that chewed it?

prettyandfluffy

There seem to be several issues here all mashed up into one post.  

1.  You ordered a car which was delivered late.  They loaned you a car, is this issue now resolved? If yes, please delete from your very long post.
2. Your car developed a fault which the garage say was due to vermin damage.  The garage has repaired this once free of charge.
3. You are claiming on your insurance for the vermin damage and are unhappy about the service you have received.

Is this summary correct?

The only comment I would make is that vermin can and do chew wires and other car components, ask your neighbours if they have heard of other cases.  Google it, there are various home remedies to discourage this. 

Okell

Isn't the problem here that:

1.  English isn't the Op's first language;

2.  they are a new and inexperienced/naive driver; and 

3.  they don't understand how insurance works (particularly the excess)?