KENT RELIANCE - EASY ACCESS BUT UNFATHOMABLE CLOSURE.

fourmarks

I've been trying for half an hour to find the 'close account' path with KR but have failed abysmally. Does anyone know the magic phrase or spell by which this usually simple procedure can be actioned? No doubt it is down to my lack of technical prowess (stupidity) but I have opened and closed dozens of accounts over the last 12 months and this is the only one that has befuddled me. I could send them a message but life is too short to wait for a reply.  Any advice gratefully received.

auser99

Go to the "account summary" page to see all your accounts.

Click on the three dots in the "Action" column for the account you want to close.

Select "send message".

Then in the "Subject" field, select "withdrawing funds or closing an account".

fourmarks

Thank you for the information.

I've followed that path and requested the account to be closed forthwith. However, I then received the somewhat depressing auto-reply that they will seek to get back to me within 3 days. I'm guessing (hoping) they will be a lot quicker but in any event it seems a very archaic and inefficient system. 

fourmarks

Having just read the KENT RELIANCE MATURING thread, I guess I shouldn't be surprised by their Flinstonian M.O.

fourmarks

After 3 days Kent Reliance have finally deigned to reply to my request to access my own money. They cheerfully inform me that the withdrawal is now being processed. Poor chaps must now need a lie down.

I know I could have phoned them but I don't need the money that urgently and I'm disinclined to waste my summer afternoons hanging on the phone whilst listening to Peruvian pipe music. I look on this as a public service by informing those who pine for the golden days of quills and parchment that this is the place for them.

boingy

Don't phone them. They'll lose count and have to start counting the money all over again. 

fourmarks

boingy said:

Don't phone them. They'll lose count and have to start counting the money all over again. 

I can just picture the scene, the phone trills loudly and groats and doubloons fly all over the place.

Growingold

boingy said:

Don't phone them. They'll lose count and have to start counting the money all over again. 

In their defence during the time of Covid when their offices were closed I had to ring them with my Regular Saver account instructions on maturity.  It was a Saturday morning and the person I spoke too was very efficient initiating the transfer of the maturity balance less £1 to my external account and opening an easy access account with the £1 balance.  As far as I can remember I didn't spend a long time on the phone.

auser99

They are very slow actioning things but they do tend to get it right from what I've seen.

Once I found out the process for taking advantage of Increased fixed bond rates when you're within your 14 day cooling off period it was very easy.
Just meant a lot of waiting and letters arriving!