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Zara refund
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Lucycopeland93 said:SJgirl84 said:It’s ridiculous that customers are even put in these situations. It’s so frustrating and worrying thinking you won’t get your money back. Worst case you can do a MCOL where I am sure you will get your refund as Zara are breaking their own t&c’s
https://www.moneyclaim.gov.uk/web/mcol/welcome
Life in the slow lane1 -
That’s good news!! Store returns are the way forward I think if we are to
continue shopping there.1 -
jon81uk said:SJgirl84 said:It’s ridiculous that customers are even put in these situations. It’s so frustrating and worrying thinking you won’t get your money back. Worst case you can do a MCOL where I am sure you will get your refund as Zara are breaking their own t&c’s0
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Okell said:jon81uk said:SJgirl84 said:It’s ridiculous that customers are even put in these situations. It’s so frustrating and worrying thinking you won’t get your money back. Worst case you can do a MCOL where I am sure you will get your refund as Zara are breaking their own t&c’s
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk)
Consumer Contracts Regulations - Which?
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I am having the same issue - Zara are telling me that the parcel they received did not contain the items I had requested a refund for. The parcel was returned via Evri with the label they provided. The Evri tracking number confirmed delivery but seems to have been reused and now refers to a July Shein retrun which is not mine (I have never shopped there)
I was sent a blurred photo of a Boohoo t shirt. I have never shopped at Boohoo and informed them that there must have either been a mix up or that my parcel had been tampered with.
I have asked them to confirm the other items in the parcel and whether they correlate with my order but they have refused. There is no logical explanation as to why i would return incorrect items to them.
I am getting absolutely nowhere, and a frequent Zara shopper I'm shocked that not an ounce of goodwill is being applied in this situation. Can anyone who has has this experience give me some advice? I am happy to pursue this legally as it involves quite a lot of money, however as it is such a weird situation I'm not sure what legal concepts cover this.
Seeing so many people with the same experience makes me wonder if there is some sort of scam going on.0 -
Lucycopeland93 said:I returned a parcel to Zara via Evri, after 2 weeks I reached out Evri to later find out the parcel is confirmed as missing, I then reached out to Zara and was told I cannot be refunded? Evri will not refund me as I used a label provided by Zara, I have tried opening cases & speaking to several members of staff via all channels and they will not budge on the decision made, I don’t know what to do next as I am now £300 down and no resolution? Looking for some help or advice
How did you pay for the order? Did you use a credit card?
I paid using my Amex and just put in a dispute with them. They have refunded me the £180 and will take it back should Zara have any other proof. Super quick and easy.
Worth having a go?0
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