Online purchase

ashpan

Alderbank said:

A hairpiece should be long. The idea is that you put it on then trim like natural hair so that it looks right.

If the seller tries to deny your consumer rights you can try to raise a dispute with your bank (a chargeback). They will expect you to return the unused item so you need the seller's address.

Im aware of how hair pieces work, to pay over £200 for something I’m going to have to trim considerably- so wasting 25% of what I purchased, and doesn’t cover the right areas on my head is unacceptable to me 

powerful_Rogue

What made you believe it was a private sale and what now makes you think it is a business?

ashpan

powerful_Rogue said:

What made you believe it was a private sale and what now makes you think it is a business?

I paid with a debit card and they sell many hair pieces per week

born_again

ashpan said:

powerful_Rogue said:

What made you believe it was a private sale and what now makes you think it is a business?

I paid with a debit card and they sell many hair pieces per week

What is the description on your statement?

ashpan

born_again said:

ashpan said:

powerful_Rogue said:

What made you believe it was a private sale and what now makes you think it is a business?

I paid with a debit card and they sell many hair pieces per week

What is the description on your statement?

Sellers name, my name and the amount
its a registered company apparently 

Okell

If it's a business seller tell them that as the item is "not as described" they are in breach of s11 of the Consumer Rights Act and you are entitled to a full refund.

If they won't play ball raise a chargeback with your bank and emphasise to your bank that the seller is in breach because the item is "not as described".

(NB - I'm assuming that you can demonstrate that whatever you received is not as described in any advert etc)

Money_Grabber13579

ashpan said:

born_again said:

ashpan said:

powerful_Rogue said:

What made you believe it was a private sale and what now makes you think it is a business?

I paid with a debit card and they sell many hair pieces per week

What is the description on your statement?

Sellers name, my name and the amount
its a registered company apparently 

Where is the seller based?

Jonboy_1984

Do they have any more identical items listed for sale, or was this made to order for you?

[Deleted User]

At £200 it's actually not an expensive price and i would say 'you get what you pay for'...... in as far as -

Hairpieces/extensions/toppers/wigs are an indepth and complicated choice if you're buying a quality item and the seller wouldn't just sell one without a proper consultation that took up to an hour.

I think the way this has been purchased indicates that there would be a, more than fair, chance of customer dissatisfaction.

OP, use standard return process, this wasn't a made to measure item and if it's still virginal they should accept the return. 

born_again

ashpan said:

born_again said:

ashpan said:

powerful_Rogue said:

What made you believe it was a private sale and what now makes you think it is a business?

I paid with a debit card and they sell many hair pieces per week

What is the description on your statement?

Sellers name, my name and the amount
its a registered company apparently 

On your bank statement?

Let me guess, you sent the money via a banking payment & not using a card?