How can I stop VISA from blocking my card?

triade

400ixl said:

Do you have their online banking app installed? Usually (certainly all the banks I use) will send an authorisation request to the app if it needs to check it is you making the payment.

Yes, it normally does that, it asks if I want to authorise with the card reader or the app, I choose app and authorise with my thumbprint. It didn't do that this time, it just said 'declined'. That's why it didn't say anything in the app about it, and they said they didn't do it, it was visa.

WillPS

It's not Visa. It'll be Nationwide's implementation of Visa Secure (formerly Verified by Visa).

Call centre staff don't know the ins and outs of things.