Agreed partial refund failed to materialise. CC intervention?

CFELH

I purchased10 packs of flooring online using my credit card. Total cost was £465 inc delivery with each pack costing £43.Two packs contained damaged boards, the rest were fine. After speaking with the supplier, they agreed to refund for one full pack within 7 working days.

14 working days later and no refund or answering my emails. Looking at the review sites this appears to be their modus operandi.

Could I get my CC provider involved re a chargeback?  As each pack was under £100, I’m unsure if a S75 would be possible.

As usual, any advice would be welcome, and much appreciated.

MorningcoffeeIV

A chargeback would be simplest.

CFELH

MorningcoffeeIV said:

A chargeback would be simplest.

Just for the £43 they are supposed to be refunding?

born_again

CFELH said:

I purchased10 packs of flooring online using my credit card. Total cost was £465 inc delivery with each pack costing £43.Two packs contained damaged boards, the rest were fine. After speaking with the supplier, they agreed to refund for one full pack within 7 working days.

14 working days later and no refund or answering my emails. Looking at the review sites this appears to be their modus operandi.

Could I get my CC provider involved re a chargeback?  As each pack was under £100, I’m unsure if a S75 would be possible.

As usual, any advice would be welcome, and much appreciated.

No it would not be covered by S75.

So chargeback is the only option.

CFELH

Just to be clear, I would be requesting a chargeback for the refund owing of £48, not the £465 I initially paid?

Exodi

CFELH said:

Just to be clear, I would be requesting a chargeback for the refund owing of £48, not the £465 I initially paid?

Yes, why would you request a chargeback on the full amount if you're happy with the rest of the goods?

Chargebacks are not a punitive instrument. 

born_again

CFELH said:

Just to be clear, I would be requesting a chargeback for the refund owing of £48, not the £465 I initially paid?

Yes. Faulty goods on the 2 packs. They will need proof of cost of each pack. I hope you have proof of delivery as well.

CFELH

Exodi said:

CFELH said:

Just to be clear, I would be requesting a chargeback for the refund owing of £48, not the £465 I initially paid?

Yes, why would you request a chargeback on the full amount if you're happy with the rest of the goods?

Chargebacks are not a punitive instrument. 

I dont want or need the full amount back. I'm checking the procedure having never done this before. 

CFELH

born_again said:

CFELH said:

Just to be clear, I would be requesting a chargeback for the refund owing of £48, not the £465 I initially paid?

Yes. Faulty goods on the 2 packs. They will need proof of cost of each pack. I hope you have proof of delivery as well.

They didnt want the damaged boards back or to collect them (online supplier) . I ended up taking them to the local dump. I just have the email exchange including the refund info and photos of the damage.