Agreed partial refund failed to materialise. CC intervention?


I purchased10 packs of flooring online using my credit card. Total cost was £465 inc delivery with each pack costing £43.Two packs contained damaged boards, the rest were fine. After speaking with the supplier, they agreed to refund for one full pack within 7 working days.
14 working days later and no refund or answering my emails. Looking at the review sites this appears to be their modus operandi.
Could I get my CC provider involved re a chargeback? As each pack was under £100, I’m unsure if a S75 would be possible.
As usual, any advice would be welcome, and much appreciated.
Comments
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A chargeback would be simplest.0
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MorningcoffeeIV said:A chargeback would be simplest.0
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CFELH said:
I purchased10 packs of flooring online using my credit card. Total cost was £465 inc delivery with each pack costing £43.Two packs contained damaged boards, the rest were fine. After speaking with the supplier, they agreed to refund for one full pack within 7 working days.
14 working days later and no refund or answering my emails. Looking at the review sites this appears to be their modus operandi.
Could I get my CC provider involved re a chargeback? As each pack was under £100, I’m unsure if a S75 would be possible.
As usual, any advice would be welcome, and much appreciated.
So chargeback is the only option.Life in the slow lane0 -
Just to be clear, I would be requesting a chargeback for the refund owing of £48, not the £465 I initially paid?0
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CFELH said:Just to be clear, I would be requesting a chargeback for the refund owing of £48, not the £465 I initially paid?
Chargebacks are not a punitive instrument.Know what you don't0 -
CFELH said:Just to be clear, I would be requesting a chargeback for the refund owing of £48, not the £465 I initially paid?Life in the slow lane0
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Exodi said:CFELH said:Just to be clear, I would be requesting a chargeback for the refund owing of £48, not the £465 I initially paid?
Chargebacks are not a punitive instrument.0 -
born_again said:CFELH said:Just to be clear, I would be requesting a chargeback for the refund owing of £48, not the £465 I initially paid?0
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