Yodel (non) delivery issue

borderline

tightauldgit said:

borderline said:

tightauldgit said:

It's annoying as hell but I also think most people also consider that the delivery drivers are working under awful conditions and any complaint is only more likely to get the driver disciplined/fired than the company to change their policies so it's a difficult one to balance morally.

I would accept if my parcel was delivered a day or so late. I chose collection from the shop so I didn't have to wait for a delivery when I didn't know when it was arriving.
The problem here when they say it was delivered when it wasn't, I worry about the parcel not knowing where it is and also for the shopkeeper, when they said it was delivered to them and it wasn't. 

Yeah but that's part of the problem. While you would probably accept the parcel being a day late (I think most reasonable people would if it meant getting accurate info) Yodel won't and then when the driver hasn't met their targets they might be subject to disciplinary action or reduced payments. That's why the drivers are improvising their own workarounds.

I'm sure there also are some dishonest drivers just taking the P but that's also a result of the couriers making delivery driver one of the lowest of the low forms of employment now. Plus even an honest driver might be told by a supervisor back at the depot 'just scan them all as delivered' 

But if I don't get accurate information, I'm going to complain to Yodel, so either way they are going to know the driver didn't deliver this parcel when he said he did.

tightauldgit

borderline said:

tightauldgit said:

borderline said:

tightauldgit said:

It's annoying as hell but I also think most people also consider that the delivery drivers are working under awful conditions and any complaint is only more likely to get the driver disciplined/fired than the company to change their policies so it's a difficult one to balance morally.

I would accept if my parcel was delivered a day or so late. I chose collection from the shop so I didn't have to wait for a delivery when I didn't know when it was arriving.
The problem here when they say it was delivered when it wasn't, I worry about the parcel not knowing where it is and also for the shopkeeper, when they said it was delivered to them and it wasn't. 

Yeah but that's part of the problem. While you would probably accept the parcel being a day late (I think most reasonable people would if it meant getting accurate info) Yodel won't and then when the driver hasn't met their targets they might be subject to disciplinary action or reduced payments. That's why the drivers are improvising their own workarounds.

I'm sure there also are some dishonest drivers just taking the P but that's also a result of the couriers making delivery driver one of the lowest of the low forms of employment now. Plus even an honest driver might be told by a supervisor back at the depot 'just scan them all as delivered' 

But if I don't get accurate information, I'm going to complain to Yodel, so either way they are going to know the driver didn't deliver this parcel when he said he did.

Well yeah you might, but lots won't. And if it's delivered the next day then it'll be sorted before anything comes of it really. And they might be happier getting 1 or 2 complaints than 100 parcels not delivered on time. 

All I'm pointing out is that there's a reason why this stuff happens and it's not generally a delivery driver wanting to annoy the customer by giving them bad info. 

[Deleted User]

Rantband said:

soolin,
 the ironic part of that account is "  but in future this needed to be reported quickly as it hindered their investigation as driver was no longer available to them"

Yes, because they're all self employed contractors, anyone can be a courier, consequently their turnover of staff numbers is very high.

soolin

Catsacor said:

Rantband said:

soolin,
 the ironic part of that account is "  but in future this needed to be reported quickly as it hindered their investigation as driver was no longer available to them"

Yes, because they're all self employed contractors, anyone can be a courier, consequently their turnover of staff numbers is very high.

Ironic as in expecting me to report it earlier , when in fact they wouldn’t let me. If they have a high turnover of staff and they know they employ some that perhaps aren’t going to work out, then surely investigating quickly would be in their best interests? Suggesting, how ever carefully that the public are In some way responsible for the conduct of their staff and we are somehow at fault for not bringing it to their attention earlier is nonsensical.

borderline

I contacted CS yesterday, they said it was a mistake the scan as delivered... I got the parcel delivered yesterday