EDF customer service - shocked

twopenny

But I couldn't access their website because they refused my password, and that took 15mins to change.

But thanks Spoonie, good to know.

I'm looking into a smart meter that will give a reading - just have no way to contact them to find out if they are installing the latest generation.
Then I need another for gas as another supplier before I can move supplier. 
Or request from new supplier. Either way it's just ongoing upheaval when I've been happy with what I've been doing for several decades.

Oh and I access this site on an old Kindle!

EssexHebridean

All smart meters being installed now will be SMETS2 meters - so yes, latest generation 

twopenny

Thanks. I'll get a look at that.

Presumably you have to check into your account to see how much you've been charged and what usage you are charged for?

I've known people who 've had the meter go wrong and it's a nightmare getting the company to believe it. And amost impossible to contact.

QrizB

twopenny said:

Presumably you have to check into your account to see how much you've been charged and what usage you are charged for?

Every smart meter has a display that tells you information. One of those pieces of information is the index reading - the same index reading you would have on a legacy meter.

The householder can check their usage in exactly the same way as before.

twopenny said:

I've known people who 've had the meter go wrong and it's a nightmare getting the company to believe it. And amost impossible to contact.

That is not specific to smart meters. If you browse this forum you will find many threads where customers with legacy meters have (or suspect) meter faults and have difficulty convincing their suppliers.

Sometimes the meter is faulty, other times the customer has a faulty appliance (or a gas leak).

Robin9

QrizB said:

That is not specific to smart meters. If you browse this forum you will find many threads where customers with legacy meters have (or suspect) meter faults and have difficulty convincing their suppliers.

Sometimes the meter is faulty, other times the customer has a faulty appliance (or a gas leak).

and from the many threads on here people don't bother to read meters, particularly when moving in and then its someone else's fault of course. 

twopenny

I've always read meters, including checking appliance usage through meter reading before it was a thing. 
I'm also old and remember the companies had shops in town. If you had a problem you went in, they apologised and dealt with it while you went about your business. Now we work for them.

Not being able to contact companies quickly and easily I can't ask them.
I don't have family and have been cut off from friends for over 2yrs pandemic so keeping up has been hard and I rely on the nice people on these forums to help me understand my choices.

dealyboy

twopenny said:

I've always read meters, including checking appliance usage through meter reading before it was a thing. 
I'm also old and remember the companies had shops in town. If you had a problem you went in, they apologised and dealt with it while you went about your business. Now we work for them.

Not being able to contact companies quickly and easily I can't ask them.
I don't have family and have been cut off from friends for over 2yrs pandemic so keeping up has been hard and I rely on the nice people on these forums to help me understand my choices.

.................

chaoszone

Good luck if you get anywhere with EDF. They installed a SMETS2 last September and it's still not activating it at their end despite being told by the ombudsman to sort it out and tech coming out to confirm it is working. Letters have gone back and forth, rudeness, hiding behind firewalls making themselves uncontactable etc. I escalated to CEO before having no option to go to the ombudsman. It's still going on and on and on, round and round in circles and I'll be glad when the markets start to move because I'll be out of there. It's the worst company I've been (forced) to be with.

twopenny

Used to be excellent Chaosz, in the many decades I've used them and that's why I stayed with them - and was going to move the gas over.
All because of the customer service and it was quick simple and accurate.

Looks like the best thing is to move first and get the sm from there.

Goid luck

Alnat1

chaoszone said:

I'll be glad when the markets start to move because I'll be out of there. It's the worst company I've been (forced) to be with.

Why wait for a better price to move suppliers? Move for better service.