dpd local - lost parcel

geizkragen

Parcel UK- Germany lost by dpd local (or a service they may use) 
purchased with extra insurance 
ALL efforts (chat/phone/email) are either not progressing the matter or the communication option (phone and email) is not working.
phone calls are hampered by poor language skills of the operator 
many suggestions other than handing over to a legal team please?

jon81uk

Have you followed the steps here to open a case?
How do I make a claim for loss/damage? | DPD Online® (dpdlocal-online.co.uk)

rollingmoon

DPD have just joined Parcel Force on my 'never again' list of couriers, as they too have started dumping parcels at shops miles away after one delivery attempt. Even Evri are better!