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dpd local - lost parcel

geizkragen
geizkragen Forumite Posts: 15
Part of the Furniture First Post Combo Breaker
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Parcel UK- Germany lost by dpd local (or a service they may use) 
purchased with extra insurance 
ALL efforts (chat/phone/email) are either not progressing the matter or the communication option (phone and email) is not working.
phone calls are hampered by poor language skills of the operator 
many suggestions other than handing over to a legal team please?

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