Energy billing incorrect

PaulDesmond

Hi. I have been with Sainsburys/e-on for too horrible years now. Stuck there. I have had separate electricity and gas bills over their incompetence and have struggled to get a grip of these bills. I found out that my balance had risen to nearly £120. I contacted them and found that I had a balance of £128.35. I asked if this could be refunded to my bank account and I was told that a request was put forward. I downloaded my latest bill (paid by DD every month). I found I was only £20 in credit. I looked at it and I found 2 gas sections. One was for gas that was 6 months old and appeared on a previous bill. I was told over the phone that I had been incorrectly billed at the end of last year. Can they do this six months later?

CSI_Yorkshire

Yes they can.

PaulDesmond

This is not that strait forward. They have been giving me refunds that I should have not been given. Then six months later they realise THEIR mistake and want it back. This has been a nightmare with them and I won a case against them before with the Ombudsman for lying and bullying.

CSI_Yorkshire

It is exactly that straight forward.

You don't appear to be disputing that you owe it, just that they've corrected a mistake.  That's their right and responsibility.

[Deleted User]

PaulDesmond said:

This is not that strait forward. They have been giving me refunds that I should have not been given. Then six months later they realise THEIR mistake and want it back. This has been a nightmare with them and I won a case against them before with the Ombudsman for lying and bullying.

In Law, they are entitled to it back. All companies make mistakes and a payment refund doesn’t change the basic fact that you have used a given amount of energy at an agreed tariff price.