Dilemma

Geeman1969

I made an online purchase for vacuum cleaner bags and a filter. The filter arrived promptly, but the bags were missing. I reached out to the company, which has a smiling face on the vacuum cleaner, and received an automated response stating they were busy but would get back to me. After waiting for three days with no response, I tried calling but couldn't reach them. In frustration, I posted a negative review on Trustpilot. Three days later, I followed up again, and this time I received a reply and the bags were finally delivered. However, instead of receiving a pack of 10 bags, I received a carton with eight boxes of 10. Now I'm unsure whether I should revise or withdraw my negative review online. What do you think?

powerful_Rogue

Geeman1969 said:

I made an online purchase for vacuum cleaner bags and a filter. The filter arrived promptly, but the bags were missing. I reached out to the company, which has a smiling face on the vacuum cleaner, and received an automated response stating they were busy but would get back to me. After waiting for three days with no response, I tried calling but couldn't reach them. In frustration, I posted a negative review on Trustpilot. Three days later, I followed up again, and this time I received a reply and the bags were finally delivered. However, instead of receiving a pack of 10 bags, I received a carton with eight boxes of 10. Now I'm unsure whether I should revise or withdraw my negative review online. What do you think?

Not even thinking about contacting them and advising of their error?

the_lunatic_is_in_my_head

powerful_Rogue said:

Geeman1969 said:

I made an online purchase for vacuum cleaner bags and a filter. The filter arrived promptly, but the bags were missing. I reached out to the company, which has a smiling face on the vacuum cleaner, and received an automated response stating they were busy but would get back to me. After waiting for three days with no response, I tried calling but couldn't reach them. In frustration, I posted a negative review on Trustpilot. Three days later, I followed up again, and this time I received a reply and the bags were finally delivered. However, instead of receiving a pack of 10 bags, I received a carton with eight boxes of 10. Now I'm unsure whether I should revise or withdraw my negative review online. What do you think?

Not even thinking about contacting them and advising of their error?

This would actually solve your dilemma OP.

If they reply promptly it highlights their priorities of self interest. 

If they don't reply promptly again it highlights their poor service.

Either way the review would stand without any wondering about the review is valid  

powerful_Rogue

the_lunatic_is_in_my_head said:

powerful_Rogue said:

Geeman1969 said:

I made an online purchase for vacuum cleaner bags and a filter. The filter arrived promptly, but the bags were missing. I reached out to the company, which has a smiling face on the vacuum cleaner, and received an automated response stating they were busy but would get back to me. After waiting for three days with no response, I tried calling but couldn't reach them. In frustration, I posted a negative review on Trustpilot. Three days later, I followed up again, and this time I received a reply and the bags were finally delivered. However, instead of receiving a pack of 10 bags, I received a carton with eight boxes of 10. Now I'm unsure whether I should revise or withdraw my negative review online. What do you think?

Not even thinking about contacting them and advising of their error?

This would actually solve your dilemma OP.

If they reply promptly it highlights their priorities of self interest. 

If they don't reply promptly again it highlights their poor service.

Either way the review would stand without any wondering about the review is valid  

Regardless of that, does poor service, or alleged poor service justify keeping what is very clearly a mistake?

the_lunatic_is_in_my_head

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

Geeman1969 said:

I made an online purchase for vacuum cleaner bags and a filter. The filter arrived promptly, but the bags were missing. I reached out to the company, which has a smiling face on the vacuum cleaner, and received an automated response stating they were busy but would get back to me. After waiting for three days with no response, I tried calling but couldn't reach them. In frustration, I posted a negative review on Trustpilot. Three days later, I followed up again, and this time I received a reply and the bags were finally delivered. However, instead of receiving a pack of 10 bags, I received a carton with eight boxes of 10. Now I'm unsure whether I should revise or withdraw my negative review online. What do you think?

Not even thinking about contacting them and advising of their error?

This would actually solve your dilemma OP.

If they reply promptly it highlights their priorities of self interest. 

If they don't reply promptly again it highlights their poor service.

Either way the review would stand without any wondering about the review is valid  

Regardless of that, does poor service, or alleged poor service justify keeping what is very clearly a mistake?

No, I was just pointed out the bonus of solving the dilemma by letting them know  

TELLIT01

I would both amend the review as you have received the missing item, and attempt to inform them of the error in the quantity delivered (after checking that you haven't been charged for the quantity removed.  I had a situation where I received two deliveries of a battery for my cordless vacuum instead of the one I had ordered.  I contacted the company and they told me to keep it as it was their error.  That was a £80 item.

Aylesbury_Duck

Where's the dilemma?  Just do the honest thing for a company that's generously rectified its mistake.