Vodafone Default

Inyourpocko

Hi Everyone,

I have read through lots of threads with the same title and wondered if there are any success stories? I will go into my story below.

I had a mobile account with Vodafone from June 2017 until August 2022, initially taken out with a 2 year plan but kept this running for an additional 3. During this period, no payments were missed and I had no issues. The payment was £48 a month.

In August 2022, I contacted Vodafone and informed them that I was no longer using the phone due to losing the SIM, and as I had purchased another phone, I would be cancelling the contract with them. I gave them the required notice period to cancel as told to me by them, and to not incur any charges. After my final payment, I again contacted the Customer Support Team to confirm for a second time the cancellation. I was informed that there was nothing further for me to pay or do from then on. As I no longer had access to the corresponding mobile number, I updated them with my new mobile number, email address and home address should they need to contact me.

I had the occasional promotional offer sent via email and post from Vodafone, but nothing else.

To my suprise, in November 2022, I received a call from a company called Capital Resolve, a debt collection saying I had a claim against me for a missed payment to Vodafone for £20.41. I made the payment the same day to solve the issue with them, then went to investigate.

On my credit file, a default had been raised by Vodafone for an intital reported amount of £12, then £17 in November 2022.

I have contacted Vodafone 3 times, receiving the same response that the managers and team responsible will contact me. As you can tell, I am still waiting.

There has been no correspondence from Vodafone since the account was closed in August 2022, and from reading others threads, I cannot understand how they are allowed to continually do this to people, when there is recorded evidence to the contrary.

I have also sent a written complaint to Vodafone, and raised concerns with both Equifax and Experian to try and have this default removed and investigated.

Has anyone had any success with a similar situation and managed to hold anyone at Vodafone accountable?