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How do I report a third party seller on Amazon
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elsien
Posts: 35,932 Forumite


The listing says free delivery. At checkout they have added a £20 delivery charge for a tube of cream.
I have sent a message which they have ignored so I want to report them for inaccurate information. However on the messages the report seller button isn't active (probably because they haven`t replied and I can't find any report button anywhere.
As I've not placed an order I can't do it that way and the customer service bot is only coming up with non-applicable issues.
Suggestions anyone?
I have sent a message which they have ignored so I want to report them for inaccurate information. However on the messages the report seller button isn't active (probably because they haven`t replied and I can't find any report button anywhere.
As I've not placed an order I can't do it that way and the customer service bot is only coming up with non-applicable issues.
Suggestions anyone?
All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.
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elsien said:The listing says free delivery. At checkout they have added a £20 delivery charge for a tube of cream.
I have sent a message which they have ignored so I want to report them for inaccurate information. However on the messages the report seller button isn't active (probably because they haven`t replied and I can't find any report button anywhere.
As I've not placed an order I can't do it that way and the customer service bot is only coming up with non-applicable issues.
Suggestions anyone?
Is the seller UK based?Are there other sellers on the product?.1 -
There is a listing here which lists various ways to contact Amazon.
https://www.wikihow.com/Contact-Amazon-UK
HTH0 -
elsien said:The listing says free delivery. At checkout they have added a £20 delivery charge for a tube of cream.
I have sent a message which they have ignored so I want to report them for inaccurate information. However on the messages the report seller button isn't active (probably because they haven`t replied and I can't find any report button anywhere.
As I've not placed an order I can't do it that way and the customer service bot is only coming up with non-applicable issues.
Suggestions anyone?
There was a spate a while back where there was free delivery for multiple items but a very high delivery on a single item. Whilst it could be deemed underhanded it ultimately was what the small print said and Amazon were at least complicit with them because it was allowing them to set there products up like that inc free delivery on 2+1 -
The listing has now vanished with a message to say my item is no longer available from that seller. It said free delivery on the item page and
when I checked the small print for delivery from that seller, it did not show any charges at all.
All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.0 -
DullGreyGuy said:elsien said:The listing says free delivery. At checkout they have added a £20 delivery charge for a tube of cream.
I have sent a message which they have ignored so I want to report them for inaccurate information. However on the messages the report seller button isn't active (probably because they haven`t replied and I can't find any report button anywhere.
As I've not placed an order I can't do it that way and the customer service bot is only coming up with non-applicable issues.
Suggestions anyone?
There was a spate a while back where there was free delivery for multiple items but a very high delivery on a single item. Whilst it could be deemed underhanded it ultimately was what the small print said and Amazon were at least complicit with them because it was allowing them to set there products up like that inc free delivery on 2+
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There has been lots of reports about this on various sites, many of the bargain hunter groups earlier in the week were talking about a couple of Amazon sellers that were showing goods at £1 or £2 (not stupidly cheap but cheaper than others) and advertising free postage. Postage was then being added on to the final page where it seemed to be a random amount. People who had that click thing on Amazon where they could just buy, didn’t notice the postage until they got the receipt, it was only people who used the Amazon basket and then paid who noticed it.Throughout all of this item still was headlining from that unique seller as ‘free postage’.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.2
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This cropped up sometime in the past, as above items were cheap but not overly so and then postage was added, there was quite a lot of items like this, I don't think it was an Amazon thing as the postage was exceptionally high.
Amazon themselves are not exempt from this, page and basket showed free shipping available for an item from their official warehouse outlet but couldn't checkout without pay £4.99 postage, perhaps only free postage for Prime members in that instance?In the game of chess you can never let your adversary see your pieces0 -
soolin said:There has been lots of reports about this on various sites, many of the bargain hunter groups earlier in the week were talking about a couple of Amazon sellers that were showing goods at £1 or £2 (not stupidly cheap but cheaper than others) and advertising free postage. Postage was then being added on to the final page where it seemed to be a random amount. People who had that click thing on Amazon where they could just buy, didn’t notice the postage until they got the receipt, it was only people who used the Amazon basket and then paid who noticed it.Throughout all of this item still was headlining from that unique seller as ‘free postage’.
If you're a Prime customer you can filter to Prime only, so it would only show Amazon fulfilled or seller's with the Prime badge, so all postage would be included.
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This cropped up sometime in the past, as above items were cheap but not overly so and then postage was added, there was quite a lot of items like this, I don't think it was an Amazon thing as the postage was exceptionally high.
Amazon themselves are not exempt from this, page and basket showed free shipping available for an item from their official warehouse outlet but couldn't checkout without pay £4.99 postage, perhaps only free postage for Prime members in that instance?
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