Luxor tv

zoecollins90

To whom it may concern 

I brought a tv from very a few years ago it is on it's way out and I can't get hold of luxor to complain about it 

Neil_Jones

zoecollins90 said:

To whom it may concern 

I brought a tv from very a few years ago it is on it's way out and I can't get hold of luxor to complain about it 

And what good is complaining to Luxor going to do?

Your warranty, if any by this point depending on how long "a few years ago" is, is almost certainly with whoever you bought it from.  Did you buy it from Dixons or a Dixon Retail shop (Currys or PC World) by any chance?

Luxor looks like it was a Swedish company that has ended up in the hands of Vestel.  It (the brand) was owned by Dixons at one point before that.

Detail_Merchant

Here are the contact details for very: https://www.very.co.uk/customer-care-contact-numbers.page
And here is a link to advice re consumer rights: https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/#goods
Part of that advice says that Part 1 Chapter 2 of the Consumer Rights Act 2015 says that goods must last for "a reasonable length of time." - without knowing how many years ago you bought it, it's hard to say if this helps you.
There isn't an expectation that TVs will last forever.

ladruid

Unless the manufacturer offers extended warranty (or extended warranty protection on a credit card for instance) your only recourse is the Consumer Rights Act 2015.

Your rights under the Consumer Rights Act are against the retailer – the company that sold you the product – not the manufacturer, so you must take any claim to the retailer.  

The Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired  - depending on how long you've owned it

As the product is older than six months you will have to show Very the item was faulty or not fit for purpose at the time of purchase. This is quite hard to do, you usually need to get an engineers report or some such.

You then must give Very one opportunity to repair or replace it before you can claim a partial refund, and don't forget the burden of proof is on you to prove the product is faulty, and a refund will be based on the age of the device. For example, a three year old TV might only get a 40% refund (expect life of 5 years, 3 years use, so 2 years life left - 2/5 or 40%).

There is one other possible route **IF** you paid either partially or fully on a credit card. If you did then you can look into Section 75 of the Consumer Credit Act 1974 if the item was over £100.