energy

agg2296

i rec'd a FINAL energy bill from my supplier EON NEXT....which stated i was £69 in credit  [ which they have refunded to me ] and my account is now completely up to date.....10 days later they sent me another so called final bill stating i am now in debit £135 ........when they spoke to me about this, they said the first bill of £69 in credit was a mistake and that i now owe the £135.... can anyone advise me what i can do ?

CliveOfIndia

You may get more responses if you re-post this on the Energy forum.

But that aside, if it were me the first thing I'd do is go through your bills and meter readings and see if you can reconcile the account.  Have you been providing meter readings, or have they been estimated?  The simplest cause of an error like this may well be that they issued the first final bill based on an estimated reading, and have subsequently amended it when you supplied an actual meter reading - could this be the case?  Although, I must admit I'd be a little surprised if they did produce a final bill based on an estimate.

But if you check back over your account, it's usually pretty clear whether each reading was an actual or an estimate.

Whatever the case may be, it should be reasonably easy to go through your bills, tally up how many units you've used over a given period, then work out what you think the bill should be (remembering to take into account variations in the unit cost as well as the standing charges).

A quicker solution may be to simply ask them for a breakdown of how they've arrived at the current figure.  A while back I had a query on my electricity bill and they were really helpful, sent me a detailed breakdown of all meter readings,charges and payments made, and we got the query resolved pretty quickly.

[Deleted User]

The Licence Conditions pertaining to final bills were drafted by a 5 year old. The supplier has to get something out within 6 weeks or it will be forced to pay the consumer £30. Thereafter, the supplier can change the Final Bill at will until such time as the Statute of Limitations kicks in. In sum, if the amended Final Bill is correct then you will have to pay it.