Problem adding money to Chip

charlie12525

The App is driving me insane today.

Their chatbot is not helping and I can't get it to put me through to a person.

I would like to make a large deposit from my linked bank account with Nationwide. The only option it is giving me is via debit card (max 5k and with a 3 day delay). I haven't added cash for a few weeks but last time I did I had another option and I "pulled" the money in from Nationwide instantly.

Does anyone know why I might no longer have that option?

It tells me I still have 23 days of my bank account link left.

Doctor_Who

charlie12525 said:

The App is driving me insane today.

Their chatbot is not helping and I can't get it to put me through to a person.

I would like to make a large deposit from my linked bank account with Nationwide. The only option it is giving me is via debit card (max 5k and with a 3 day delay). I haven't added cash for a few weeks but last time I did I had another option and I "pulled" the money in from Nationwide instantly.

Does anyone know why I might no longer have that option?

It tells me I still have 23 days of my bank account link left.

The option to 'pull' from my bank account is showing for me. You can also use faster payments from your bank account; your Chip account details are at the bottom of the 'Add money' page under 'manual deposit'.

charlie12525

Doctor_Who said:

charlie12525 said:

The App is driving me insane today.

Their chatbot is not helping and I can't get it to put me through to a person.

I would like to make a large deposit from my linked bank account with Nationwide. The only option it is giving me is via debit card (max 5k and with a 3 day delay). I haven't added cash for a few weeks but last time I did I had another option and I "pulled" the money in from Nationwide instantly.

Does anyone know why I might no longer have that option?

It tells me I still have 23 days of my bank account link left.

The option to 'pull' from my bank account is showing for me. You can also use faster payments from your bank account; your Chip account details are at the bottom of the 'Add money' page under 'manual deposit'.

Please elaborate on the faster payment method.
When I tap "add money" it only gives me 2 options - the debit card option I mentioned and a "transfer from chip " option.
I can see no manual deposit option.

masonic

charlie12525 said:

Doctor_Who said:

charlie12525 said:

The App is driving me insane today.

Their chatbot is not helping and I can't get it to put me through to a person.

I would like to make a large deposit from my linked bank account with Nationwide. The only option it is giving me is via debit card (max 5k and with a 3 day delay). I haven't added cash for a few weeks but last time I did I had another option and I "pulled" the money in from Nationwide instantly.

Does anyone know why I might no longer have that option?

It tells me I still have 23 days of my bank account link left.

The option to 'pull' from my bank account is showing for me. You can also use faster payments from your bank account; your Chip account details are at the bottom of the 'Add money' page under 'manual deposit'.

Please elaborate on the faster payment method.
When I tap "add money" it only gives me 2 options - the debit card option I mentioned and a "transfer from chip " option.
I can see no manual deposit option.

You need to link your Nationwide account via Open Banking and then successfully make at least one transfer via Open Banking in order to use the faster payment option for subsequent transfers.

charlie12525

masonic said:

charlie12525 said:

Doctor_Who said:

charlie12525 said:

The App is driving me insane today.

Their chatbot is not helping and I can't get it to put me through to a person.

I would like to make a large deposit from my linked bank account with Nationwide. The only option it is giving me is via debit card (max 5k and with a 3 day delay). I haven't added cash for a few weeks but last time I did I had another option and I "pulled" the money in from Nationwide instantly.

Does anyone know why I might no longer have that option?

It tells me I still have 23 days of my bank account link left.

The option to 'pull' from my bank account is showing for me. You can also use faster payments from your bank account; your Chip account details are at the bottom of the 'Add money' page under 'manual deposit'.

Please elaborate on the faster payment method.
When I tap "add money" it only gives me 2 options - the debit card option I mentioned and a "transfer from chip " option.
I can see no manual deposit option.

You need to link your Nationwide account via Open Banking and then successfully make at least one transfer via Open Banking in order to use the faster payment option for subsequent transfers.

I made a successful payment in via OB of 18k a few weeks ago. It says my bank link is still active.

Doctor_Who

charlie12525 said:

Doctor_Who said:

charlie12525 said:

The App is driving me insane today.

Their chatbot is not helping and I can't get it to put me through to a person.

I would like to make a large deposit from my linked bank account with Nationwide. The only option it is giving me is via debit card (max 5k and with a 3 day delay). I haven't added cash for a few weeks but last time I did I had another option and I "pulled" the money in from Nationwide instantly.

Does anyone know why I might no longer have that option?

It tells me I still have 23 days of my bank account link left.

The option to 'pull' from my bank account is showing for me. You can also use faster payments from your bank account; your Chip account details are at the bottom of the 'Add money' page under 'manual deposit'.

Please elaborate on the faster payment method.
When I tap "add money" it only gives me 2 options - the debit card option I mentioned and a "transfer from chip " option.
I can see no manual deposit option.

This is what I see. In 'Manual deposit' you can see your Chip sort code and account number. It sounds like your Nationwide account has become unlinked.

charlie12525

Doctor_Who said:

charlie12525 said:

Doctor_Who said:

charlie12525 said:

The App is driving me insane today.

Their chatbot is not helping and I can't get it to put me through to a person.

I would like to make a large deposit from my linked bank account with Nationwide. The only option it is giving me is via debit card (max 5k and with a 3 day delay). I haven't added cash for a few weeks but last time I did I had another option and I "pulled" the money in from Nationwide instantly.

Does anyone know why I might no longer have that option?

It tells me I still have 23 days of my bank account link left.

The option to 'pull' from my bank account is showing for me. You can also use faster payments from your bank account; your Chip account details are at the bottom of the 'Add money' page under 'manual deposit'.

Please elaborate on the faster payment method.
When I tap "add money" it only gives me 2 options - the debit card option I mentioned and a "transfer from chip " option.
I can see no manual deposit option.

This is what I see. In 'Manual deposit' you can see your Chip sort code and account number. It sounds like your Nationwide account has become unlinked.

Yes, the top option is missing and that is the option I used before.
But it says my bank link is still active and the link is showing active in my nationwide internet banking too.

I don't have a manual deposit option.

Maybe I should delete and reload the App?

masonic

charlie12525 said:

Doctor_Who said:

charlie12525 said:

Doctor_Who said:

charlie12525 said:

The App is driving me insane today.

Their chatbot is not helping and I can't get it to put me through to a person.

I would like to make a large deposit from my linked bank account with Nationwide. The only option it is giving me is via debit card (max 5k and with a 3 day delay). I haven't added cash for a few weeks but last time I did I had another option and I "pulled" the money in from Nationwide instantly.

Does anyone know why I might no longer have that option?

It tells me I still have 23 days of my bank account link left.

The option to 'pull' from my bank account is showing for me. You can also use faster payments from your bank account; your Chip account details are at the bottom of the 'Add money' page under 'manual deposit'.

Please elaborate on the faster payment method.
When I tap "add money" it only gives me 2 options - the debit card option I mentioned and a "transfer from chip " option.
I can see no manual deposit option.

This is what I see. In 'Manual deposit' you can see your Chip sort code and account number. It sounds like your Nationwide account has become unlinked.

Yes, the top option is missing and that is the option I used before.
But it says my bank link is still active and the link is showing active in my nationwide internet banking too.

I don't have a manual deposit option.

Maybe I should delete and reload the App?

The first option is the Open Banking transfer. If that is missing, then it suggests there is something wrong with the OB link. You could try reinstalling the app, but I suspect you will need to message them to remove the link so that you can add it afresh.

charlie12525

Oops...
Went to the Google Play Store and there was an update available.
I thought Chip would have told me I needed to update!
Anyway, all working correctly now.
Thanks all for your efforts!

masonic

It really should detect that it is not up to date and warn you if it results in limited functionality. One to remember for the future!

Doctor_Who

charlie12525 said:

Oops...
Went to the Google Play Store and there was an update available.
I thought Chip would have told me I needed to update!
Anyway, all working correctly now.
Thanks all for your efforts!

Play Store shows a Chip app update for me as well. My app was working fine, but no notification from the app about an update. You'd think if the update was required to maintain functionality they would at least notify you when you opened the app!