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iMessage and a new sim

My wife has a new sim in her phone but has also transferred her old number, so if a text is sent to the new or old number it arrives on her phone. When she sends a text it shows to the recipient as her new number not her contact name. On iMessage settings it shows her new number only. I think this is an iMessage issue, how can I get her old number to display again on iMessage, tried signing in and out and resetting network settings to no avail. Anyone got any ideas? Thanks
I can offer no resistance, I can offer no respite
Wake me when conflict is over,
I aim for a peaceful life,
Wake me up when the fury is ended
I like living a peaceful life

Comments

  • Getferret
    Getferret Posts: 51 Forumite
    10 Posts First Anniversary Name Dropper
    Hi, couple of things I would check.  Is the phone number linked to the Apple ID? Is the iCloud sync for contacts on?


  • DullGreyGuy
    DullGreyGuy Posts: 18,613 Forumite
    10,000 Posts Second Anniversary Name Dropper
    Go into settings => Messages => Send & Receive  

    From there you can choose which number/email address to start new conversations with in iMessage. For any existing conversations it will send from the number/address it was received to. 
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