Online purchase challenging return.
I've recently bought some cameras and an NVR from Reolink. Their website has a UK section, you can pay in GBP and they ship them from local warehouses as stated on their website with free delivery. They use Evri in the UK to fulfill their orders and that's where the products are kept.
The issue I have is that I've placed a duplicate order because the website gave me an error. I only realised this when two parcels appeared on the day and I've contacted them for a return. In addition to returning one of the orders, I also want to return part of the order I made because I ordered the wrong cameras.
After much back and forth they have approved my return, but they're asking me to ship them to the USA. Is this a reasonable ask from them? They ship from within the UK and the return would cost £100 to the USA on a refund of about £400. What are my options here?
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