Amazon Marketplace - defective item

GDB2222

I bought a fitness tracker from a marketplace seller. It was described:
"Condition: Used - Very Good - Item will come in original packaging. Packaging will be damaged. Missing battery charger."

The item was clearly defective, as it doesn't hold charge in the battery. There's no communication from the seller, but Amazon will allow me to return the item at my own expense.  Are there any precautions I should take, as I have no trust in the seller?

RFW

GDB2222 said:

I bought a fitness tracker from a marketplace seller. It was described:
"Condition: Used - Very Good - Item will come in original packaging. Packaging will be damaged. Missing battery charger."

The item was clearly defective, as it doesn't hold charge in the battery. There's no communication from the seller, but Amazon will allow me to return the item at my own expense.  Are there any precautions I should take, as I have no trust in the seller?

If this is a UK item, ie you and the seller are in the UK you shouldn't be paying for the return.
Get on to "Live Chat" on Amazon and tell them the item is faulty and you don't want to be paying for the return. They'll then give you tracked postage, you may even get a refund without return. You should not be paying for your own return postage.

GDB2222

Thank you. I will do that.


Update: I have spoken to CS, and they are giving the seller 48 hours to sort this out. 

GDB2222

Thanks for your help. Amazon gave me a refund, as you said. 

RFW

GDB2222 said:

Thanks for your help. Amazon gave me a refund, as you said. 

No problem. Glad it worked out.