Decorating advise

Pipjackson

Hello! 

A customer of mine is requesting a refund for work I have partially completed. I have been messed around by this customer too many times, and I don’t have the time nor the emotional capacity in dealing with her. I have offered £40 refund for woodwork the length of my arm. This woodwork wasn’t attached nor on site so I was unable to complete even though she said it was attached, just so I would return to do other woodwork (completed) 

she’s asking for £250 refund out of £900, this included kitchen, utility and 3 wall repairs. 

What should I do?

travis-powers

Really need more information, have you been paid and what is left outstanding?
 Do you have public liability insurance? There is a usually a legal helpline.