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Carpenters law doesn’t release my compensation

Dear all, 

I hope I am posting this in the right section, apologies if not. 

I am a customer of Aviva car insurance. Last November I was involved in a not at fault accident (someone smashed in the back of my car). The car was written off and Aviva referred me, without my asking for it, to their partner carpenters law. They dealt with the matter, requested a medico legal report and organised some sessions of physio therapy. Eventually the other party accepted full liability and issued a compensation of just over 1000 pounds.  Since then I have not heard from carpenters. I tried to email endless times the file handler, tried to call but lines are either permanently engaged or just disconnected, I sent messages on their platform and through their complaint email. All without success, not even an acknowledgement.  

The question is how I can force carpenters to release my compensation. 

Thanks for all the help
you can provide. It had never happened to me that a regulated law firm acted in such way. 


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