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Sent cheaper item by mistake; Costco refuse to refund the difference, only full return

seanb89 · 2023-06-19 11:23:08

I purchased some Armagnac from Costco on their website; they sent me the wrong year, and the presentation box was smashed. The entire range is completely out of stock so they are unable to send me what I ordered. I would like to * Keep the product they sent * Receive a refund for the price difference * Box issue is…

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born_again Posts: 20,501 Forumite

20 June 2023 at 1:15PM

theoretica said:

Once you return this, they will have it in stock - could you suggest returning it for a full refund and then have this cheaper one sent to you as a 'new' purchase?

Seems the logical option.

Wonder if part of the problem is the duty payable on alcohol & systems (either retailer or HMRC) are unable to handle such a issue?

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Sent cheaper item by mistake; Costco refuse to refund the difference, only full return

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