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Question regarding use of tickets bought with a senior railcard to exit ticket barriers
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Comments
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Mr.Generous said:They have to ask unless you look ancient0
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Sarahspangles said:katejo said:The Senior railcard doesn't have a photocard. The Oyster 60+ does but I haven't had any checks on that yet.0
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marmite1979 said:Mr.Generous said:They have to ask unless you look ancient
Why didn't the staff member actually look at my railcard? It could have belonged to someone else or have expired. As soon as I reached to my pocket to get it out, they waved me through.0 -
katejo said:
Why didn't the staff member actually look at my railcard? It could have belonged to someone else or have expired. As soon as I reached to my pocket to get it out, they waved me through.0 -
KeithP said:katejo said:
Why didn't the staff member actually look at my railcard? It could have belonged to someone else or have expired. As soon as I reached to my pocket to get it out, they waved me through.0 -
katejo said:KeithP said:katejo said:
Why didn't the staff member actually look at my railcard? It could have belonged to someone else or have expired. As soon as I reached to my pocket to get it out, they waved me through.
Behavioural science.0 -
I recently complained about being stopped at the gateline at Waterloo (on departure) because I had used a Network railcard to get a discounted ticket in a valid way as intended.
Here is SWR's response (redacted for privacy reasons)Case Reference: SWR-xxxxxx-xxxSouth Western Railway Customer Relations <customerrelations@swrailway.com> 27 June 2023 at 12:06 To: (me) Dear Mr xx,
Thank you for contacting us.
I’m deeply sorry you have cause to complain. Our barriers at Waterloo (among many others) are fitted with a system that requires all colleges to check tickets purchased with railcard discount. This is to prevent fare evaders.
Kind regards,
Clarissa Burgis
Customer Service Centre Advisor
South Western Railway
Address: Freepost: SWR CUSTOMER RELATIONS
Email: customerrelations@swrailway.com
Phone: +44 (0) 345 6000 650
Case Reference: SWR-xxxxxx-xxx
In order to help us improve the customer experience we’d like you to provide some feedback on the service we delivered by completing a short survey. If you can participate, please click on the link below, we’d be really grateful. It only takes 2 minutes and the responses you give will be invaluable in helping us make improvements for all customers. Thank you!
https://omni.eckoh.uk/v03.5/providers/First_Group/surveyLink.php
Case Reference: SWR-xxxxxx-xxx
I have of course filled in the customer satisfaction survey to indicate I was deeply unsatisfied with this response.
My next step will be to find relevant rail user groups to raise a complaint as a general point.1 -
MilesT6060842 said:I recently complained about being stopped at the gateline at Waterloo (on departure) because I had used a Network railcard to get a discounted ticket in a valid way as intended.
Here is SWR's response (redacted for privacy reasons)Case Reference: SWR-xxxxxx-xxxSouth Western Railway Customer Relations <customerrelations@swrailway.com> 27 June 2023 at 12:06 To: (me) Dear Mr xx,
Thank you for contacting us.
I’m deeply sorry you have cause to complain. Our barriers at Waterloo (among many others) are fitted with a system that requires all colleges to check tickets purchased with railcard discount. This is to prevent fare evaders.
Kind regards,
Clarissa Burgis
Customer Service Centre Advisor
South Western Railway
Address: Freepost: SWR CUSTOMER RELATIONS
Email: customerrelations@swrailway.com
Phone: +44 (0) 345 6000 650
Case Reference: SWR-xxxxxx-xxx
In order to help us improve the customer experience we’d like you to provide some feedback on the service we delivered by completing a short survey. If you can participate, please click on the link below, we’d be really grateful. It only takes 2 minutes and the responses you give will be invaluable in helping us make improvements for all customers. Thank you!
https://omni.eckoh.uk/v03.5/providers/First_Group/surveyLink.php
Case Reference: SWR-xxxxxx-xxx
I have of course filled in the customer satisfaction survey to indicate I was deeply unsatisfied with this response.
My next step will be to find relevant rail user groups to raise a complaint as a general point.0 -
I also saw this last week at Birmingham Moor Street., Chiltern Line. The barriers rejected my valid ticket, and I showed it to the person at the gate who used their pass to open the gate. My railcard was not asked for. I suspect they're having a campaign on Railcard users.
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Spelunthus said:I also saw this last week at Birmingham Moor Street., Chiltern Line. The barriers rejected my valid ticket, and I showed it to the person at the gate who used their pass to open the gate. My railcard was not asked for. I suspect they're having a campaign on Railcard users.
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