Barclaycard sending dispute outcome letter but never raised a dispute

pecunianonolet

Hi,

Today I received a letter from their dispute team, explaining a lot of stuff about a purgase, the evidence they reviewed, etc and that they can't help. Letter addressed to me, and the few nmbers they show of the 16 digit card number match as well.

In shock, I checked my statement but no such transaction at all. In fact, I had to google that merchant they talk about. 

After like 10 minutes with their stupid robots I finally spoke to someboday, after two sentencs I got connected to somebody else in the fraut department who spoke very bad English. Explained my case, read out the full letter I got and was asked when I made the purchase and that they need to check. Afte repeatedly saying that I think they sent me a dispute outcome somebody else should have received I got connected to the dispute team. That lady apologised several times and said they can track it in back office and send the letter to the right person.

The letter doesn't contain any personal data of another customer so I was told it is not deemed a data breach. Was not even offerend any sort of compensation for my wasted 30 min on the phone.

Should I still hand in a complaint and see if I can get some cash out of them or just put the letter in the bin and forget about it? I mean, somebody should double and tripple check the number before letters get sent out.

Opinions?

MorningcoffeeIV

You can put in a complaint about anything you want. but it seems the most insignificant and small-minded matter over which to complain. No one will manually double and triple check a number before being sent out, as it's system driven.

But if an error that resulted in your receiving a piece of paper has caused you such great mental distress, or your finances are so dire, then you must do as your conscience dictates. 

pecunianonolet

MorningcoffeeIV said:

You can put in a complaint about anything you want. but it seems the most insignificant and small-minded matter over which to complain. No one will manually double and triple check a number before being sent out, as it's system driven.

But if an error that resulted in your receiving a piece of paper has caused you such great mental distress, or your finances are so dire, then you must do as your conscience dictates. 

First, in a time where everything is double and triple checked, fraud warnings in every app, every online login has a fraud warning overlay I did actually wonder if something isn't right and called to double check.

It was letter headed paper but from a cheap laser printer, my address details were on it, part of my CC number was on it except some *** in the middle and a very long reference number, which if not familiar with those things, could make it suspicious. 

A few days later I received an apology letter which i really didn't need. Waste of paper and postage really. 

On Saturday I received a letter again, different case, different merchant, different amount and different reference number again. Was promised on phone and in the apology letter IT will investigate. Complained in chat and was given a £20 goodwill compensation.