Agency not honouring paid holiday (Flight Centre)

icstm Forumite Posts: 43
Part of the Furniture 10 Posts Name Dropper Combo Breaker
Hi all,

I welcome your input on whether I have any consumer or other rights to redress?

  • Holiday (Flights and hotels) arranged, quoted by their agent and confirmed in person
  • They then sent a payment link, against which I made full payment
  • They then sent a Receipt
  • They then sent a itinerary that said each element was "confirmed".
  • I speak with the agent and she confirms everything is booked
  • A few hours later I get a phone call saying the flight prices have increased, so they are not willing to honour the original booking
  • They only offer to change to different to a date to ones where the flights price matched the original, rather than what worked for
  • As the agent was going on holiday tomorrow and did not want this in limbo, and we did not agree to the alternative date they offered, she "started the cancellation process"

They confirmed to me in email that there are seats available on our confirmed flights. Therefore, I would like this forum's view if the price variation is now a matter for Flight Centre to handle, as it was for me to handle the pre the invoice and payment?

 It appears that Flight Centre are unwilling to fulfil our contract, rather than unable to, which I wonder means I have some rights?

The agent thinks they are not in breach of contract, as this happened within the day of booking.

This might be slightly urgent as I am still needing to book this trip - so if I should be forcing the issue with Flight Centre please let me know.


  • HampshireH
    HampshireH Forumite Posts: 4,211
    Sixth Anniversary 1,000 Posts Name Dropper
    From their terms and conditions it looks like they could have offered you the flights at the new rate or cancel it.

    Does t say they have to offer the new rate before cancelling though 
  • christianick
    christianick Forumite Posts: 9
    10 Posts
    Reach out to the travel agent and express your concerns about their failure to honor the confirmed booking. Share any documentation or correspondence that supports your case, such as the receipt, itinerary, and email confirmation of available seats on the flights.
  • icstm
    icstm Forumite Posts: 43
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    Thanks both.
    Not holding my breathe.
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