Accepting Return of Non Faulty Item

Birdman2015

soolin said:

Birdman2015 said:

soolin said:

Birdman2015 said:

Thanks soolin, I’ve messaged the buyer back saying I don’t believe I’m liable so will see what he says. Wish it took it to cex now! 😂

Is there a case open at all yet or has this all been done through messages?  If there is a case open then there’s very little point in confronting the buyer as they don’t need to respond at all and can just wait until escalation and get a refund without returning item. 

The initial email was from eBay so I assume that means there’s a case open?

He’s responded to my message offering to cover the return postage, not sure whether to just accept that, I can’t be bothered with the hassle right now.

You need to check your seller dashboard to see if a case is open or not, this is important. If there is a case open then everything must be done via that otherwise it could get expensive.

if there isn’t a case and you are prepared to take the return, give buyer your address and remind them they will need to use a proper,y insured and tracked service to protect themselves. 

Where would it tell me that? All I can see is the buyer request for a return.

Pollycat

soolin said:

Birdman2015 said:

km1500 said:

I think he is returning it because of change of mind which is of course allowed and normally the buyer would pay the postage in those circumstances which is what he has offered to do so if I were you I would accept the return

Are you allowed to back out of an eBay purchase from a non trader? Good to know.

Yes, think I’ll just accept that and move on.

Private sellers are not obliged to take change of mind returns as long as that is clearly stated in their returns policy. 

Thanks for clarifying that.
I didn't think 'change of mind' returns were 'allowed' if the seller's policy was no returns.
I rejected a return request for an item that was 'too big' when the photos and the description clearly showed the size.

Rantband

Birdman2015 said:

soolin said:

Birdman2015 said:

soolin said:

Birdman2015 said:

Thanks soolin, I’ve messaged the buyer back saying I don’t believe I’m liable so will see what he says. Wish it took it to cex now! 😂

Is there a case open at all yet or has this all been done through messages?  If there is a case open then there’s very little point in confronting the buyer as they don’t need to respond at all and can just wait until escalation and get a refund without returning item. 

The initial email was from eBay so I assume that means there’s a case open?

He’s responded to my message offering to cover the return postage, not sure whether to just accept that, I can’t be bothered with the hassle right now.

You need to check your seller dashboard to see if a case is open or not, this is important. If there is a case open then everything must be done via that otherwise it could get expensive.

if there isn’t a case and you are prepared to take the return, give buyer your address and remind them they will need to use a proper,y insured and tracked service to protect themselves. 

Where would it tell me that? All I can see is the buyer request for a return.

The original email from Ebay would have a link to the case, where you would be able to see the details and any messages from you and the buyer.

soolin

Birdman2015 said:

soolin said:

Birdman2015 said:

soolin said:

Birdman2015 said:

Thanks soolin, I’ve messaged the buyer back saying I don’t believe I’m liable so will see what he says. Wish it took it to cex now! 😂

Is there a case open at all yet or has this all been done through messages?  If there is a case open then there’s very little point in confronting the buyer as they don’t need to respond at all and can just wait until escalation and get a refund without returning item. 

The initial email was from eBay so I assume that means there’s a case open?

He’s responded to my message offering to cover the return postage, not sure whether to just accept that, I can’t be bothered with the hassle right now.

You need to check your seller dashboard to see if a case is open or not, this is important. If there is a case open then everything must be done via that otherwise it could get expensive.

if there isn’t a case and you are prepared to take the return, give buyer your address and remind them they will need to use a proper,y insured and tracked service to protect themselves. 

Where would it tell me that? All I can see is the buyer request for a return.

Go to your seller hub and find this bit

Orders

• See all orders
• Awaiting postage - print postage label1
• All open returns/replacements0
• Open cancellations0
• Awaiting payment0
  
  

Look at the ‘all open returns/replacement’ it will be in there.