I was denied an internet contract but my credit score is 999?

Suz239

Hi there, I wonder if anyone can help me out here. I'm trying to get onto a new broadband contract for about £30/month, but three different providers have rejected me because of my credit score. I have never once had an overdraft, all my payments are up to date and I have no debts. I just checked my credit score with Experian and it's 999. I went to Experian because one of the providers mentioned they take their credit data from there.

I haven't got a clue as to why I would have been rejected? Can anyone offer some thoughts?

km1500

1. choose a rejected provider, call them, ask which credit agency they use

2. contact said agency, get a copy of your credit file. Ignore scores - look at your file

3. repeat with other providers if you wish.

This will give you a clue what is wrong.

CliveOfIndia

Suz239 said:

three different providers have rejected me because of my credit score.

I just checked my credit score with Experian and it's 999.

Which just goes to prove what is said on this forum time and time again - the CRA score is utterly meaningless.

The score the providers are referring to is their own internally-generated score, which comes from the data contained in your credit files.  Their internal score bears no resemblance to the meaningless twaddle dished out by the CRAs.

Suz239 said:

I haven't got a clue as to why I would have been rejected? Can anyone offer some thoughts?

Quite simply there's something in your credit history that's giving them the jitters.  As km1500 says, check all three of your credit files, make sure the data is factually accurate, and see if there are any negative markers on there.  But ignore the score, as well as their assessment of your credit-worthiness.

You say you have no debts - it could be the result of a thin credit file (i.e. very little historical data to go on).  Do you have a mortgage or credit cards that are paid regularly?

But in the absence of anything else, I suspect there may be a black mark on your record (correctly or incorrectly) that's making them jittery.

Shanwick

I have seen some cases where the lender's own internal score is also meaningless twaddle but meaningless twaddle or not it is what they use for the lending decision.

powerful_Rogue

Unless Experian is offering the internet package, ignore their pointless score and instead look at your credit report.