Travel compensation help please

wozzza72

Hi
Please could anyone help with the following issues we have just experienced, I am a little stuck where to go.

1. Ryanair notified us on 9 May 23 that our flight was cancelled, departure date 4 June 23. There were no further flights that day from Birmingham to Malaga so we were forced to go from East Midlands. The train is very easy to Bham from us and only £9 return. We had no way of getting to East Mids so had to incur a cost of £125 in a taxi. Is this claimable from Ryanair?

2. We arrived in plenty of time for our return flight, checked in two hours before the flight and went through security but then missed our flight from Malaga due to huge, huge queues up to passport control. We asked airport staff to help us up the queue but they weren't interested and when we tried to get further up the queue other travellers were giving us grief. We missed boarding by 2 or 3 minutes along with 12 or so others. The crazy thing is they then took the time to find all our suitcase in the planes hold and take them off the plane rather than get us all on the plane. So we had to pay 200euros to get Ryanair to put us on another flight, to Manchester this time. Then when we arrived there we had to pay for train tickets to Birmingham then an Uber from there to home, another £45. 
Is there anyone who would be responsible for compensation as I am getting nowhere fast. 

Thanks

[Deleted User]

I doubt you can claim for anything.

Recommendation is 3 hours before take off for international flights. Passport control can often be very slow, especially for Brits post brexit.

eskbanker

[Deleted User] said:

I doubt you can claim for anything.

Recommendation is 3 hours before take off for international flights. Passport control can often be very slow, especially for Brits post brexit.

I agree that there doesn't seem to be any party from whom OP can claim, but whose recommendation is 3 hours?  Ryanair are renowned for directing passengers to check in online and state in their terms:

The bag-drop desk for your flight will usually open two hours before the scheduled departure time.

https://www.ryanair.com/gb/en/useful-info/help-centre/terms-and-conditions/termsandconditionsar_1379164564

wozzza72

Correct, Ryanair only opens 2 hours before the flight and the queue there was large but we were through with over an hour to spare. With 3 passport control officers on duty and hundreds of passengers things were very crazy.

CKhalvashi

For the change of flight, as you were notified more than 2 weeks out, there's no compensation. You were offered an alternative or a refund and chose the alternative, in line with UK and EU law, court decisions and industry practice.

It is your responsibility to be at the gate before the scheduled closure time on your boarding pass. You failed to arrive and therefore were offloaded. This is outside the control of the airline and therefore there is no compensation. It seems unreasonable for up to 196 other passengers to have to wait due to one person being late on that flight, likely more with any knock on effects of this on other flights during the day.

If you have private insurance you may be able to claim on this depending on the terms of the policy, but I haven't seen one that covers passengers failing to meet their obligations.

NoodleDoodleMan

"For the change of flight, as you were notified more than 2 weeks out, there's no compensation."

Over 3 weeks notice in fact.