Getting post for someone not at my address

Brighton78

Hi - I am getting increasingly frustrated with Barclaycard who are sending me demands for someone who has never lived at my address. I have “returned to sender” and separately engaged with Barclaycard on two occasions who have assured me I would stop receiving this correspondence. I am now being told they are required “legally” to continue to send my address this correspondence. Which I suspect is complete rubbish. What can I do to put a stop to this? Many thanks 

born_again

Just chuck them in the bin or carry on sending them back.

eskbanker

Brighton78 said:

I am getting increasingly frustrated with Barclaycard who are sending me demands for someone who has never lived at my address.

They're not sending you demands, even if they're sending them to your address.

Probably not worth getting bogged down in legalities, but obviously companies can't just blindly accept the word of a third party that their customer lives at a different address.  However, they do have responsibilities under the Data Protection Act to keep personal data accurate, so if they're formally informed of an inaccuracy then I believe they're obliged to take some action, so get in touch with their data protection officer rather than the mainstream customer service department:

If you have any questions about privacy at Barclays, please contact The Data Protection Officer, Barclays Bank UK PLC, Leicester, LE87 2BB or DPO@Barclays.com.

https://www.barclays.co.uk/important-information/privacy-policy/

NoodleDoodleMan

Mark the envelopes Not Known Here and Return To Sender then drop them in the nearest postbox.

wiseonesomeofthetime

NoodleDoodleMan said:

Mark the envelopes Not Known Here and Return To Sender then drop them in the nearest postbox.

I have done that on many occasions.

Didn't make one iota of difference.🤷‍♂️

Begs the question of whether Royal Mail actually action those requests, or just leave them in a pile as no-one paying for the postage 🤔

MorningcoffeeIV

wiseonesomeofthetime said:

NoodleDoodleMan said:

Mark the envelopes Not Known Here and Return To Sender then drop them in the nearest postbox.

Begs the question of whether Royal Mail actually action those requests, 

Yep, they do.

HillStreetBlues

wiseonesomeofthetime said:

NoodleDoodleMan said:

Mark the envelopes Not Known Here and Return To Sender then drop them in the nearest postbox.

I have done that on many occasions.

Didn't make one iota of difference.🤷‍♂️

Begs the question of whether Royal Mail actually action those requests, or just leave them in a pile as no-one paying for the postage 🤔

I bought something on ebay that I returned,  Think it was a Chinese seller using a random UK address,  as I got it back marked as "person not at this address"

pridehappy

Don’t worry, it’s most likely nothing you need to be worried about if it’s not you. You’ve done all you can in your power and it’s now down to Barclaycard to sort out the issue. 

It’s unlikely, but if Barclaycard did ever threaten you with debt collection, contact them immediately and state again that the person does not reside at the address and thus they have no legal ability to take your possessions.

Make sure to contact Royal Mail too, they might be able to do more to help send the details to the right address. Also, have you checked that it isn’t for someone who lived at your address previously? I’ve had a similar issue with Barclay’s after moving houses, although it stopped after I notified Royal Mail and they diverted it.

NoodleDoodleMan

"Make sure to contact Royal Mail too, they might be able to do more to help send the details to the right address. Also, have you checked that it isn’t for someone who lived at your address previously? I’ve had a similar issue with Barclay’s after moving houses, although it stopped after I notified Royal Mail and they diverted it."

Unless I'm much mistaken RM will only deliver to the address on the envelope.

That being the street number ahead of the named resident - we've had mail for neighbours because the sender has used our house number rather than the correct one.

Rediverting, as suggested above, obviously requires knowing the correct postal address of the intended recepient - which is the root problem of these scenarios.

username

I don't understand people who can't get their address right when they make an application for a financial product, unless it is intentional.

I recently had someone come to my door asking for their card, and I told them I had returned it to sender as it wasn't for anyone living here, and that the address you put down was not yours, not my problem.

Looking at the return address, it was for Monzo, which does make me question what level of depth of checks they actually do make when they open a facility for a client.

All very well getting people to make video selfies, but what use is that if they're not validating the data supplied? No verification against electoral roll data? No credit checks - it would have revealed the person had no footprint here, and therefore referred for further manual checks.

jbuchanangb

To help the Royal Mail, I always copy the return address onto the front of the envelope and write it after the words "NOT KNOWN AT THIS ADDRESS RETURN TO:"