Chase to Lloyds Switch Failed - next steps?

mr_stripey

I recently applied to switch from Chase to Lloyds using the current account switching service to gain the £150 bonus.

First hurdles all cleared, got email from Lloyds with new account number etc.

Had an email from Chase this morning as I have some (small) amounts in related savings/round up account and these need to be closed first - then try again says the email.

Have logged in to Chase and moved the residual amounts to the main current account and "closed" the savings/round up accounts.

Question is - do I need to start the process again? If so, presumably as I now have a Lloyds account, it's not going to recognize me as a new customer? 

Any idea how to tackle it? Or will the switch recommence automatically (the email does not suggest this is the case)

kimwp

You usually have a period of time to complete a switch in, it doesn't need to be initiated when you open the account