ISP withdrew our internet but still wants us to pay the final months bill
Talktalk sent us this in part of an e-mail back in January. "We recently got in touch to let you know that your current Ultra Fibre Optic service is being withdrawn and will end on 29 May 2023. This is happening because Ultra Fibre Optic was one of the first trials of full fibre broadband in the UK, and some of the equipment is becoming obsolete and needs to be replaced."
We had an 18 month contract that ends on July 13th. We paid what thought to be the final direct debit on May 21st which was the billing peroid from May 13th - June 13th. We told talktalk back in April we would not switch to another plan as it was too expensive and would switch to another ISP after May 29th.
And we were under the impression that they actually owed us money because the last direct debit we had paid covered around 2 weeks that had service disconnection from May 29th. They have sent us a bill for the final month of the contract. June 13th - July 13th . We are refusing to pay this as it was them that ended the contract early by disconnecting the service not us.
Are we in the right not to pay or not and do they owe us 2 weeks back ?
★ ★ ★ Meet your Ambassadors
- All Categories
- 339K Banking & Borrowing
- 248.7K Reduce Debt & Boost Income
- 447.6K Spending & Discounts
- 230.9K Work, Benefits & Business
- 601.1K Mortgages, Homes & Bills
- 171.1K Life & Family
- 244.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards