EDF May direct debit not taken, anyone else?

Gerry1

born_again said:

Where is the error?

They have told the Op the amount they are taking.
If Op disagrees then take it up with EDF, before anything else. Without that EDF could go back to bank & OP would be redebited.

The error is that the amount about to be collected does not correspond to the monthly metered usage.

It's unlikely that EDF will have resolved the issue in time to stop the DD going through unamended.

The excessive DD could cause problems for the OP if it fails (poor credit rating) or bank charges and perhaps other payments blocked if it does go through.

EDF would have to give notice again if they wanted to make another attempt to collect the inflated amount.

CSI_Yorkshire

Gerry1 said:

born_again said:

Where is the error?

They have told the Op the amount they are taking.
If Op disagrees then take it up with EDF, before anything else. Without that EDF could go back to bank & OP would be redebited.

The error is that the amount about to be collected does not correspond to the monthly metered usage.

That's not "an error in the payment of the direct debit".

The argument here needs to be with EdF, not invoking the DD guarantee that isn't certain to apply.

Robin9

@Jack7777  How much was the May DD that was not taken ?  

Could you pay this as a transfer ?

[Deleted User]

Jack7777 said:

Robin9 said:

Jack7777 said:

Hi everyone. New to posting on this forum but hoping people can help as i am at the end of my tether!
I am with EDF (forcibly transferred here when my energy supplier went bust) and have our DD set up to pay the full balance every month. We have a smart meter. 

Is this a Monthly Variable DD where EDF require a monthly read from you otherwise it defaults to a (higher) figure ?

We have a smart meter so they get readings from us every 30 mins.

You might think that but it isn’t true. Your supplier sends out a data request to the meter once every 24 hrs. The meter responds with index readings and a file containing your 30 minute usage data. It can happen that a comms hub stops responding to requests from the supplier. You can check whether the hub is communicating by signing up to a third-party App such as BRIGHT.

[Deleted User]

I am with EDF (forcibly transferred here when my energy supplier went bust)

It did keep your lights on, and no one forced you to stay. I was moved from Zog to EDF and I switched to Octopus 28 days later.

Gerry1

CSI_Yorkshire said:

Gerry1 said:

born_again said:

Where is the error?

They have told the Op the amount they are taking.
If Op disagrees then take it up with EDF, before anything else. Without that EDF could go back to bank & OP would be redebited.

The error is that the amount about to be collected does not correspond to the monthly metered usage.

That's not "an error in the payment of the direct debit".

The argument here needs to be with EdF, not invoking the DD guarantee that isn't certain to apply.

It may not be certain but there's nothing to lose.  If the bank refuses then the OP's position hasn't changed and he can pursue matters with EDF.

If the bank co-operates then that avoids going overdrawn and all the potential problems with other bills, credit ratings and bank charges.

Robin9

Jack7777 said:

We have a smart meter. 

Just because it was "Smart" once doesn't mean it still is.

Have a look at the meter readings on your bill -  what letter follows the reading - A C E S or our read/your read ?

Mobtr

Gerry1 said:

CSI_Yorkshire said:

Gerry1 said:

born_again said:

Where is the error?

They have told the Op the amount they are taking.
If Op disagrees then take it up with EDF, before anything else. Without that EDF could go back to bank & OP would be redebited.

The error is that the amount about to be collected does not correspond to the monthly metered usage.

That's not "an error in the payment of the direct debit".

The argument here needs to be with EdF, not invoking the DD guarantee that isn't certain to apply.

It may not be certain but there's nothing to lose.  If the bank refuses then the OP's position hasn't changed and he can pursue matters with EDF.

If the bank co-operates then that avoids going overdrawn and all the potential problems with other bills, credit ratings and bank charges.

The bank will never refuse an indemnity claim, the money will be paid back into the customers bank account, however, the bank then has to contact EDF to advise an indemnity claim has been raised and request the money back from them. EDF can then refuse stating the customer was advised of the payment so no error has been made.  

cannugec5

How long have you been a customer of EDF?
How many direct debits have you paid them previously- is there any possibility that you HAVE used that amount of energy (electricity only or dual fuel?)
What was the reading(s) when you joined and now? 

How much energy do you use in an average year? 

I hope this is an administrative error but nothing you’ve shared so far is giving an idea of what has gone wrong.