British gas account legacy adjustment

SammyEve

Does anyone know what this is on a bill? I've been with BG for a while. They are moving over one to this new system so on there it says I am in debit £300+. But It says I have a legacy account adjustment which is £625 in credit. So does this mean the credit I'd accrued on the old system hasn't moved to the new system? I'm so confused!

cuddlymadcow

I've had exactly the same problem & struggling to get any help from BG. They've added a Legacy Account Adjustment of £250 as a debit on my account. Now I'm being told my direct debit is going up from £180 to £220. I'm on disability benefits & can only just afford the current amount. Been trying to get answers from British Gas but after 10mins of searching & waiting for virtual chat to connect, the website says 'we're having technical issues!'. To me, because I've been on their site for a while each time I try, they know I'm going to complain, so the AI program switches to the excuse to put me off complaining 😂  Wouldn't surprise me at all 🤔