VIRGIN MEDIA NETFLIX ISSUE

silverfox50

Good afternoon all
I will keep this brief as I have been trying to resolve this issue for 3 months. In Feb I renewed my contract with Virgin and as part of the deal I got Netflix free. I was pleased with is thinking that at the flick of a switch it would be added. 3m later I have only been able to access it on a handful of occasions. I have raised a formal complaint. Twice I have received an email from Netflix saying VM are unable to debit my account. I have claimed  a refund and compensation and to date the have refunded £21 and reduced monthly bill by £10.75 for 6 months. No one ever returns a call they promise to make. Still not resolve-any tips before I go to the Ombudsman

silverfox50

thanks everbody

SiliconChip

If you haven't already done so I strongly recommend that you join the VM Help & Support Forum, they have been instrumental in getting several issues resolved for me when attempting to contact VM by other routes has proved ineffective. You'll usually get a response from someone who works for VM as well as from other customers.

https://community.virginmedia.com/ (click on the Sign in to Post button and you'll be able to register)

born_again

You have activated it ?
It is a 2 stage process.

– Netflix is included in your package with us. Follow the steps below to activate your Netflix account and start watching right away. Step 1 Head straight to Netflix here (link removed) and follow the steps to activate your account. Your Virgin Media package comes with a Netflix Standard Plan included, which allows you to watch in HD and on up to two devices at the same time, but if you want even more, you can simply upgrade to the Netflix Premium Plan for an additional monthly cost.   Already have Netflix? No problem. Just make sure you use the same email address that your current Netflix account’s registered to. Everything will then transfer over to us automatically. I got billed for 1 month, as I failed to action the link to virgin.