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Secret Sales!

kentish_bloke
Posts: 4 Newbie
Thanks to using a discount code for Secret Sales from here, I am now out of pocket due to being sent items that were too small & returned them for a refund.
We'll, not a full refund! Their policy is they knock £3.50 off the refund amount for 'handling' plus you have to pay to return the items!
So, this is just a heads-up for anyone who is thinking of buying from this seller, I'd advise against it!
I'm going to start a chargeback with my debit card to see if it can be resolved by them, as apparently their customer service is rubbish & they don't answer emails! Check out the negative reviews on TrustPilot!
We'll, not a full refund! Their policy is they knock £3.50 off the refund amount for 'handling' plus you have to pay to return the items!
So, this is just a heads-up for anyone who is thinking of buying from this seller, I'd advise against it!
I'm going to start a chargeback with my debit card to see if it can be resolved by them, as apparently their customer service is rubbish & they don't answer emails! Check out the negative reviews on TrustPilot!
1
Comments
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The £3.50 pays for the courier return with Evri or DPD, you shouldn't need to pay anything further.
See https://www.secretsales.com/do-i-pay-for-returns/1 -
kentish_bloke said:Thanks to using a discount code for Secret Sales from here, I am now out of pocket due to being sent items that were too small & returned them for a refund.
We'll, not a full refund! Their policy is they knock £3.50 off the refund amount for 'handling' plus you have to pay to return the items!
So, this is just a heads-up for anyone who is thinking of buying from this seller, I'd advise against it!
I'm going to start a chargeback with my debit card to see if it can be resolved by them, as apparently their customer service is rubbish & they don't answer emails! Check out the negative reviews on TrustPilot!
Given what the link the poster above has provided says, do you think the statement in bold is accurate?0
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