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Secret Sales!

kentish_bloke
kentish_bloke Posts: 4 Newbie
Tenth Anniversary Combo Breaker
edited 13 June 2023 pm30 12:00PM in Praise, vent & warnings
Thanks to using a discount code for Secret Sales from here, I am now out of pocket due to being sent items that were too small & returned them for a refund.

We'll, not a full refund! Their policy is they knock £3.50 off the refund amount for 'handling' plus you have to pay to return the items!

So, this is just a heads-up for anyone who is thinking of buying from this seller, I'd advise against it!

I'm going to start a chargeback with my debit card to see if it can be resolved by them, as apparently their customer service is rubbish & they don't answer emails! Check out the negative reviews on TrustPilot!

Comments

  • jon81uk
    jon81uk Posts: 3,869 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    The £3.50 pays for the courier return with Evri or DPD, you shouldn't need to pay anything further.
    See https://www.secretsales.com/do-i-pay-for-returns/ 
  • Pollycat
    Pollycat Posts: 35,363 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    Thanks to using a discount code for Secret Sales from here, I am now out of pocket due to being sent items that were too small & returned them for a refund.

    We'll, not a full refund! Their policy is they knock £3.50 off the refund amount for 'handling' plus you have to pay to return the items!

    So, this is just a heads-up for anyone who is thinking of buying from this seller, I'd advise against it!

    I'm going to start a chargeback with my debit card to see if it can be resolved by them, as apparently their customer service is rubbish & they don't answer emails! Check out the negative reviews on TrustPilot!
    OP
    Given what the link the poster above has provided says, do you think the statement in bold is accurate?
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