Secret Sales!

kentish_bloke

Thanks to using a discount code for Secret Sales from here, I am now out of pocket due to being sent items that were too small & returned them for a refund.

We'll, not a full refund! Their policy is they knock £3.50 off the refund amount for 'handling' plus you have to pay to return the items!

So, this is just a heads-up for anyone who is thinking of buying from this seller, I'd advise against it!

I'm going to start a chargeback with my debit card to see if it can be resolved by them, as apparently their customer service is rubbish & they don't answer emails! Check out the negative reviews on TrustPilot!

jon81uk

The £3.50 pays for the courier return with Evri or DPD, you shouldn't need to pay anything further.
See https://www.secretsales.com/do-i-pay-for-returns/ 

Pollycat

kentish_bloke said:

Thanks to using a discount code for Secret Sales from here, I am now out of pocket due to being sent items that were too small & returned them for a refund.

We'll, not a full refund! Their policy is they knock £3.50 off the refund amount for 'handling' plus you have to pay to return the items!

So, this is just a heads-up for anyone who is thinking of buying from this seller, I'd advise against it!

I'm going to start a chargeback with my debit card to see if it can be resolved by them, as apparently their customer service is rubbish & they don't answer emails! Check out the negative reviews on TrustPilot!

OP
Given what the link the poster above has provided says, do you think the statement in bold is accurate?