Appliance direct TV return damaged

mrchimps

1. 

Please ensure the product is securely packaged and ready for your collection. You can use the product's original packaging or any suitable box you may have. The courier collecting your item will bring the label for you. The label we have sent to you via email is for our warehouse only, if you can not print this, please simply write your RMA number onto the box.

2. 

What do you need to do?

Please make sure the item is packaged as securely as possible, ideally in its original packaging. If you don’t have the original packaging you need equivalent packaging to help prevent damage. A box with internal packaging to keep the item secure and protect from any knocks in transit. Please contact us if you need advice on packaging, if the return is not in a box with internal packaging we may reject the return Make sure that you include any accessories. Please print the attached label and stick it to the outside of your package. This will help us to identify your item and deliver it to the right team. They didn't reject the return either - something I've just noticed. I'm just sending off my letter before action now.

Alderbank

mrchimps said:

if the return is not in a box with internal packaging we may reject the return They didn't reject the return either

In your first post you said

...I was told it was damaged in transit to them and they are sending it back to me as "Unfortunately, we have to return the TV back to you as we will not be able to repair this anymore due to we received the TV damaged due to a lack of packaging as the TV got damaged during in transit."

One of these is not like the other

mrchimps

The gave me the option of returning the tv to me or disposing of it.

mrchimps

Just a little bit of an update - I received my TV back this morning. Guess their packing wasn't as good as mine as its absolutely destroyed.