Boots Advantage Card

Langleygirl112
Langleygirl112 Posts: 3 Newbie
First Post
edited 13 June 2023 at 8:05AM in Consumer rights
In May Boots removed my Advantage card. I had accrued £128 + on the old scheme before the company changed over the point system. I received a letter saying that I had breached the rules and all my points are lost as well as the card. They have not told me which rules have been transgressed. I have read the \terms and Conditions and am unaware of which rules I have broken. Is this a scam so they can take away my points? I have spend thousands of pounds at Boots. I feel that although they are within their rights, surely they should tell me which terms have been breached?

Comments

  • Jyana
    Jyana Posts: 790 Forumite
    Seventh Anniversary 500 Posts Name Dropper
    You must use your card at least once every twelve months is one issue that springs to mind. I think they send you an email if you are close to that date, though you say they sent you a letter regarding the closure of your card so did you have a current email address linked to it? 
  • user1977
    user1977 Posts: 17,481 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Langleygirl112 said:

    I feel that although they are within their rights, surely they should tell me which terms have been breached?
    Have you asked them?
  • I used my card a lot. I used the Scan2 recycle scheme and was part of the Over 60s club. I have asked them what terms have been breached and they won't tell me. 

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