about a parking ticket

sim23

Hello (new here ) so I do have a parking (see photo) for staying 14 minutes more then the free 3 hours permit time on a Retail shopping park. So I was there doing my shopping and had my lunch and when i back to my car , my car did not start. So I do understand about cars and I had to take the start button and check for any faults, this took me a bit of time and i found that that the wire was not connected so i connect the wire and then the car straight way start running. Received a parking ticket of £100, so I applied via email (saying basically what happen) and they respond via email : I do not have enough evidences of my car broken and i did not report at the time of the event ( well the fact is I did not knew that was so long to be honest . I do not have much more evidences anyway Just a call that I did to my friend that is mechanic and I ask him what I could do ... But in the email they sent me they just basically said , we do not accept your apply and pay the 100£ and then they send me this letter "final notice" . Is anything I can do about it ?

sim23

btw this is from eurocarparks!

Coupon-mad

Just ignore them and concentrate on PLAN A that we trust you read about in the NEWBIES sticky thread.

Same advice as here:
https://forums.moneysavingexpert.com/discussion/comment/80103051/#Comment_80103051

AND read the NEWBIES thread first.

sim23

Coupon-mad said:

Just ignore them and concentrate on PLAN A that we trust you read about in the NEWBIES sticky thread.

Same advice as here:
https://forums.moneysavingexpert.com/discussion/comment/80103051/#Comment_80103051

AND read the NEWBIES thread first.

thanks for quick answer... just one more question after reading the newbies thread : So plan A i guess is not for me because this is a retail park where is a lot of retails shops like Costa coffee , halfords , pc parts etc etc? So I am not sure who I should complaint at first stage ...

KeithP

Where exactly did this parking event take place?
Which retail park?

Yes, plan A is for you.
Complain to the shops you used and/or to the retail park's management.

Coupon-mad

And look at the entrance plinth for the managing agents' contact details.  Usually it's right there in your face at the entrance of any retail park.

sim23

KeithP said:

Where exactly did this parking event take place?
Which retail park?

Yes, plan A is for you.
Complain to the shops you used and/or to the retail park's management.

This was in Chelmer Village Retail Park in Chelmsford Essex 

fisherjim

Found in less that 15 seconds:

https://www.avisonyoungretail.co.uk/cog-media/scheme/2/2329/CG_Chelmer_Village_Retail_Park_Chelmsford_brochure_2020-07-08-12-38-28.pdf

sim23

Thanks, you are a legend ! So I have to complain basically to one of their contacts via email I guess ?

KeithP

As suggested earlier by @Coupon-mad, this entrance sign has details of the managing agents...

[click on the image - it's a link to GSV]

Jones Lang LaSalle (JLL) have proved to be quite helpful in the past.

Half_way

post your complaint here first, so it can be checked