British Gas not using smart meter readings

Yorkie006

Robin9 said:

Yorkie006 said:

Hi,
I have an unusual question. I'm with British Gas and have smart meters since 2018. I'm getting monthly bills. For the last 2 months, my electricity bill were all estimated. For gas bills, they're using the smart meters readings. 
Any idea why they all of a sudden stopped using the smart meter readings for electricity but continue to use them for gas? Their estimates are higher than my actual usage. I've just submitted a reading manually through their website but obviously want this sorted. Just want to check if anyone else have/had similar issue before I try to contact them.
Thank you!

Well done for reading and checking your bills - if only many of the posters on this forum were to do that.

I don't know what others are doing, but I keep track of my usage, I even have a spreadsheet. Does stop supplier messing up though.

Yorkie006

I have not heard from BG yet, but the actual reading I provided has now been added and is showing on my online account. But, for some reason, instead of adjusting the usage, the seem to think my meter went all the way round the clock and that I used 99991 kWh in one day! They better adjust that soon or get ready for my complaint.

Gerry1

Yorkie006 said:

But, for some reason, instead of adjusting the usage, the seem to think my meter went all the way round the clock and that I used 99991 kWh in one day!

Where's The Mysterious Third Party when you need them !
https://help.so.energy/support/solutions/articles/7000046241

markin

Simple, leave for a better company.

[Deleted User]

Gerry1 said:

Yorkie006 said:

But, for some reason, instead of adjusting the usage, the seem to think my meter went all the way round the clock and that I used 99991 kWh in one day!

Where's The Mysterious Third Party when you need them !
https://help.so.energy/support/solutions/articles/7000046241

The data collector would have produced the two estimates. The actual meter reading has been treated as validated. Normally, the 2 estimates would be removed and a new bill raised.

That said, given the unusual pattern of smart meter readings there does appear to be an issue with the WAN connection: it could just be geographical. I also suspect that the smart meter is not on a 30 minute profile which would give a meter index reading every day.

hatter68

Got email today from British Gas asking for meter reading. I have a smart meter installed. I wrote down readings from meters but can only send reading for electricity on link in email.

Gerry1

@hatter68 Log into the app or your online account, or phone them if everything else fails.

If your customer account number starts with an A or BGX then call 0330 054 5340.

If your customer account number starts with 85 then call 0330 100 0056.

hatter68

@hatter68 Log into the app or your online account, or phone them if everything else fails.

If your customer account number starts with an A or BGX then call 0330 054 5340.

If your customer account number starts with 85 then call 0330 100 0056.

Got two apps for British Gas on my phone old one for gas and Homecare other new one for electricity, have logged on to both maybe I’ll give them a ring using number you have provided thanks.

hatter68

Electric account starts with A7 Gas account starts number 85

hatter68

Just submitted gas meter reading on phone so they have updated readings for both electricity and gas.