Understanding my EDF bill

TomT_2

Hi,

I'm trying to understand my EDF bill covering 20/11/22 to 02/06/23

It lists the following:

You paid us: £1,740.00 credit
Refunds*: £268
Your charges for this period inc VAT: £1,490.37

Leaving me owning £18.37

* The refunds are 4 payments of £67.00 credit paid by the governments support scheme

How if the government have paid £268 and I've paid £1,740 totalling £2,008 does that leave me owning money when the bill is £1,490.37, shouldn't they owe me ?

Can someone explain this please.

Thanks

molerat

You need to add that £268 to your charges shown.  It has come up on here many times.  Their billing is not very clear but if you add up the total individual usage amounts it will come to £1758.37.

Your use was £1758.37

The government gave EDF £268

EDF refunded £268 into your bank account

You paid £1740 in DD payments

Look at it that way and you are £18.37 in debit.

cherylCB

I have the same problem and still don’t understand how EDF have calculated my bill. I have been told the government paid £67 pm to EDF and as I had already paid my DD they refunded it to me. Fine with that but I thought the funding was to help me so why have they then added this to the charges so I have to pay that AND the usage? It’s like I am paying this to them and am seeing no benefit from the government help

molerat

They have not added it to the charges.  If you look at your actual individual usage amounts they add up to more than the sub total shown by the amount of government help.  My previous post shows how you should be looking at it.

CSI_Yorkshire

There have been many people asking this same question.

The answer is in how the subtotal was worked out.

They are right, if confusing.

TomT_2

Thanks for the replies.
That makes sense, I just wanted to make sure it was correct.