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PayPal dispute

something_girl
something_girl Forumite Posts: 273
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EDIT - resolved 



Someone mistakenly sent me money via PayPal then on realising their mistake, claimed it back but they did it by filing a dispute saying item not received. For unknown reasons I have now incurred a dispute fee. I have absolutely nothing to do with the transaction, there was no sale, no communication, the person very obviously made a payment in mistake. 

PayPal found in their favour, returned the money, fine. But I have received a fee transaction and a dispute fee, total £13.05. I obviously responded saying ermm what? But case was closed and I can find no way to raise a complaint (links don’t work) and getting nowhere with chat bots and phoning is just a series of bot messages also. 

Does anyone know how to actually raise a complaint as I’m getting nowhere.

Thanks 

Comments

  • soolin
    soolin Forumite, Ambassador Posts: 71,257
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
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    When the case was originally opened how did you respond? Did the money come through as f and f or g and s ?


    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected] views are my own and not the official line of MoneySavingExpert.
  • something_girl
    something_girl Forumite Posts: 273
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    It’s ok, finally got communication and they have cancelled the fees 
  • soolin
    soolin Forumite, Ambassador Posts: 71,257
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Ambassador
    It’s ok, finally got communication and they have cancelled the fees 
    That’s good, ridiculous situation though 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected] views are my own and not the official line of MoneySavingExpert.
  • Spoonie_Turtle
    Spoonie_Turtle Forumite Posts: 6,748
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    It’s ok, finally got communication and they have cancelled the fees 
    For reference in case any future readers have this problem, what was the method of communication?
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