PayPal dispute

something_girl

EDIT - resolved 

Someone mistakenly sent me money via PayPal then on realising their mistake, claimed it back but they did it by filing a dispute saying item not received. For unknown reasons I have now incurred a dispute fee. I have absolutely nothing to do with the transaction, there was no sale, no communication, the person very obviously made a payment in mistake. 

PayPal found in their favour, returned the money, fine. But I have received a fee transaction and a dispute fee, total £13.05. I obviously responded saying ermm what? But case was closed and I can find no way to raise a complaint (links don’t work) and getting nowhere with chat bots and phoning is just a series of bot messages also. 

Does anyone know how to actually raise a complaint as I’m getting nowhere.

Thanks 

soolin

When the case was originally opened how did you respond? Did the money come through as f and f or g and s ?

something_girl

It’s ok, finally got communication and they have cancelled the fees 

soolin

something_girl said:

It’s ok, finally got communication and they have cancelled the fees 

That’s good, ridiculous situation though 

Spoonie_Turtle

something_girl said:

It’s ok, finally got communication and they have cancelled the fees 

For reference in case any future readers have this problem, what was the method of communication?