Return Address in China!

Untoward

On 25 May I bought a pair of sneakers from Sophies Soles for £26.97.  They took 13 days to arrive and were too large.  There was no packing note.  Their website says email them about how to return goods.  Two days later I was told to return them to an address in China.  This is obviously unacceptable. On looking at their Facebook page I see I am not the only person to whom this has happened.   Advice please!  

TadleyBaggie

Stop buying from random sites you find on the internet without first do due diligence. There is no phone number for them and the address in SW London is a block of flats. All the telltale signs of a Far Eastern drop shipper.

How did you pay?

km1500

Why is it unacceptable ? If you buy from a far-Eastern country then that is where returns go.

Untoward

TadleyBaggie said:

Stop buying from random sites you find on the internet without first do due diligence. There is no phone number for them and the address in SW London is a block of flats. All the telltale signs of a Far Eastern drop shipper.

How did you pay?

Yes, I've learned my lesson.  Paid with Mastercard.

Untoward

km1500 said:

Why is it unacceptable ? If you buy from a far-Eastern country then that is where returns go.

Your comment is not helpful.  You probably realise that had I done my due-diligence I would have realised this was unwise and wouldn't have bought the shoes.  I have learned my lesson.  Hope you never get caught-out.

MalMonroe

Untoward said:

On 25 May I bought a pair of sneakers from Sophies Soles for £26.97.  They took 13 days to arrive and were too large.  There was no packing note.  Their website says email them about how to return goods.  Two days later I was told to return them to an address in China.  This is obviously unacceptable. On looking at their Facebook page I see I am not the only person to whom this has happened.   Advice please!  

Hi, your contract is with Sophies Soles, not a company in China. On the SS webpage is a street address in London. 
 
Here's the link -

https://sophiesoles.com/pages/contact        Scroll down to the bottom right hand side. 

If I were you, I'd send them an email and a letter by post as well, outlining the problem and telling them you won't be paying postage to return goods to China.

You have the Consumer Rights Act 2015 on your side, see more information in the following link -

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

Make sure you tell them that you are entitled, by law, to return goods for any reason when they are bought online and that you bought from them - based in London - not a Chinese factory. 

If there are any quibbles about the delay, just tell them that you did report the shoes were unsatisfactory earlier but were fobbed off. 

I hope this is helpful and that you manage to get your money back. I'm sorry that some people on the forum are not very sympathetic - things like this happen to all of us at one time or another.

Finally - sorry about this! - please do think about reporting this company to Trading Standards - here's the link - 

https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

No more links, I promise!  Good luck with it, I think it's well worth pursuing. 

MalMonroe

km1500 said:

Why is it unacceptable ? If you buy from a far-Eastern country then that is where returns go.

Not when they are sold by a retailer in the UK. The retailer is responsible. NOT the manufacturer.

powerful_Rogue

MalMonroe said:

km1500 said:

Why is it unacceptable ? If you buy from a far-Eastern country then that is where returns go.

Not when they are sold by a retailer in the UK. The retailer is responsible. NOT the manufacturer.

I very much doubt the retailer is in the UK and have just picked a random address for their website.

Zinger549

MalMonroe said:

km1500 said:

Why is it unacceptable ? If you buy from a far-Eastern country then that is where returns go.

Not when they are sold by a retailer in the UK. The retailer is responsible. NOT the manufacturer.

The address listed on the website is a block of flats. WHOIS is showing an address in Toronto.

Please stop posting incorrect information it's not helpful and can confuse users.

Caz3121

I have a feel this is one of these sites that pop up (registered a couple of months ago) that appear to follow same pattern...wrong/poor goods sent from China 100% bad reviews on Trustpilot for the same, will take lots of money then disappear...these types of sites often appear in the run up to Christmas but guess there is money to be made all year round.

km1500

Untoward said:

km1500 said:

Why is it unacceptable ? If you buy from a far-Eastern country then that is where returns go.

Your comment is not helpful.  You probably realise that had I done my due-diligence I would have realised this was unwise and wouldn't have bought the shoes.  I have learned my lesson.  Hope you never get caught-out.

it wasn''t meant to be unhelpful, just a response to your 'unacceptable'